Associate Director, Business Insights and Analytics - Respiratory

MSD•North Wales, PA

2d•$156,900 - $247,000•Hybrid

About The Position

The Business Insights and Analytics (BIA) team is seeking an Associate Director to lead its business performance sub-team. This pivotal role partners with cross-functional teams across Digital Human Health (DHH) to deliver business insights that support marketing strategy and execution and enhance customer experience and engagement. The role is allocated approximately 50% to leading analytics and 50% to thought partnership with key marketing stakeholders.

Requirements

Bachelor’s degree in a relevant field such as Mathematics, Economics, Computer Science, Statistics, Decision Science, Marketing, Engineering, or Public Health.
At least 5 years of relevant experience delivering complex analytical projects in the pharmaceutical, biotech, or healthcare industry.
Hands-on experience working with healthcare business performance data.
Understanding of pharmaceutical commercial analytics and business acumen, including the ability to use analytics to solve business problems.
Ability to derive actionable business insights from secondary data sources and communicate them effectively to stakeholders.
Strong decision-making and critical-thinking abilities, including analyzing quantitative and qualitative information, evaluating alternatives, and making timely decisions.
Ability to build trust, encourage two-way communication, and navigate stakeholder relationships to achieve business results.
Ability to build and leverage partnerships within and across stakeholder groups and HHDDA.
Substantial experience interpreting complex datasets, particularly patient claims data.
Skills in business analysis, data science, demand management, innovation, requirements management, sourcing and procurement, stakeholder relationship management, and strategic planning.

Nice To Haves

MBA, MS, or PhD.
Deep understanding of Patient Support Services and related analytics, including Patient HUB and Specialty Pharmacy data and analytics for FRM teams.
Experience managing and mentoring direct reports.
Ability to develop statistical and mathematical models using effective technical skills.
Ability to develop efficient programming code and software assets that provide advanced analytical functionality.
Experience creating analytical products as part of broader teams.
Ability to match statistical, mathematical, and machine-learning approaches to business, scientific, and operational challenges while accounting for context, limitations, constraints, and goals.
Experience embedding advanced analytics into decision-making and business processes.
Ability to promote a collaborative, high-performing, data-driven culture and high-quality delivery standards.
Specialization in a therapeutic area or data assets such as claims or EMR.
Experience or skills in AI and machine-learning methods, Marketing Effectiveness Measurement, or test-versus-control and experimental design.

Responsibilities

Provide actionable, data-driven insights to business stakeholders by translating complex business needs into analytical plans and communicating findings to inform business decisions.
Lead and mentor a team of business analysts, providing guidance on data analytics, data visualization, and storytelling with data.
Collaborate with DHH colleagues, including data visualization and data solutions teams, and with Marketing stakeholders to deliver effective solutions and insights.
Manage analytics and digital solutions projects and deliver timely, actionable insights to marketing stakeholders.
Stay current with industry trends and advancements in analytical methodologies to enhance organizational analytics capabilities.
Contribute to innovation and experimentation, including idea generation and incubation, using measurable criteria to make incremental improvements to business processes and strategies; leverage AI.
Analyze data from claims, EMR, and other sources using advanced analytical and statistical techniques to optimize commercial business strategies in the therapy area.
Ensure analyses are high-quality, timely, compliant, and provide an excellent user experience, including keeping clients updated on progress.
Communicate with other platforms and competencies about trends and methodologies and propose ideas to enhance analytics capabilities.
Identify tangible, measurable criteria for innovative experiments and effectively communicate with and influence stakeholders.