Associate Director, Business Analysis

Wolters Kluwer•Chicago, IL

1d•Hybrid

About The Position

As a business analysis associate director, you will lead a team of business analysts to create and optimize the way our product and customer success teams analyze use of our products and present insights to our customers. Your primary role will be to transform the vast data assets of UpToDate, Lexidrug and Patient/Member Engagement into actionable insights for our internal teams and external customers. You will provide expert guidance to the business analysis team and meet directly with customers. Your work will help drive product and engineering decision-making. You will also lead the way in which we use data to communicate with our customers across all levels, from individual users to health system executives. This role supports all products within the CDSP, International and PHT segments.

Requirements

Bachelor’s degree in related field, specialized training, or equivalent work experience.
8+ years of experience in business analytics or customer success/delivery of analytics products to customers
Demonstrated experience working with new features, early-stage products, or pilots / beta programs
Experience translating product capabilities into real customer workflows and implementation approaches
Strong ability to engage directly with customers to understand workflows, challenges, and adoption behavior
Exceptional written and verbal communication skills, with the ability to: present to senior stakeholders; facilitate cross-functional alignment; clearly articulate tradeoffs and recommendations
Expert data analysis: deep expertise in data analytics and insights generation.
Process innovation: advanced skills in process design and optimization.
Executive communication: excellent presentation and communication abilities. Can present to customers and to internal teams with ease
Strategic project management: capability to lead and manage high-impact projects.
Advanced analytical tools: general familiarity with Power BI and/or comparable analytics platforms.
Understanding of impact of database structure on analytic capabilities.
Business strategy: deep expertise in aligning analytics with business strategy.
Critical leadership: strong analytical, problem-solving, storytelling, and leadership skills.

Nice To Haves

Clinical or provider/healthcare segment expertise strongly preferred

Responsibilities

Lead translating what value means for our customers into actionable analytics
Engage with customers directly on analytical insights to hear feedback and continuously improve. Customer conversations should be a huge part of daily activities.
Continuously evaluate analytics and reporting for product, customer success and customers to ensure insights are easily interpreted and value is evident
Partner with innovation teams as new features are brought into the product to ensure that product, customer success and customers will have the right insights into adoption and the value of new features
Manages team of business analysts to respond to cross-segment data needs
Drives development of new data models as required to support the product direction
Lead with a customer-centric view
Test analytics directly with customers to ensure they meet needs
Fully understand the value and outcomes of new product releases so that can be reflected in analytical insights
Partner with user-facing teams to advise on playbooks based on analytical insights produced by the business analytics team
Develop process analyses, end to end process mappings and identifies opportunities for improvement. May track, maintain and provide current information on business operations.
Contribute to the development of functional data and analytics strategy
Provide expert analysis and present strategic insights to executive leadership.
Ensure that strategic business recommendations are successfully executed and monitored for impact.
Participates in department meetings; provides updates, insights, and discussion topics proactively.
Develops personal development plans and demonstrates progress toward goals.
Performs other duties as assigned.