Associate Director - Anti Human Trafficking (AHT)

CRCC•Cleveland, OH

7h•Onsite

About The Position

The Associate Director – Anti-Human Trafficking and Drop-In Operations co-manages the day-to-day operation of Cleveland Rape Crisis Center’s Drop-In Centers. The role ensures survivors and co-survivors of sexual violence and human trafficking in CRCC’s service area can access culturally appropriate, trauma-informed support, education, crisis stabilization, and follow-up services. The position leads a team providing survivor support services on the crisis task force and works with the Director of Community Assistance and other agency leaders on program operations, quality assurance, data analysis, and program development. The Associate Director supervises and develops Drop-In Centers staff and interns, oversees service quality and documentation, coordinates community partnerships and multidisciplinary responses, and helps ensure center coverage and client access. The position also manages food bank programming, donations, and special projects; plans and schedules staff training; and participates in a weekly supervisor on-call rotation for after-hours team support. The position is based at the Drop-In Center office in Cleveland, Ohio, with a Monday–Friday schedule of 10:00 a.m.–6:00 p.m.

Requirements

Bachelor’s degree in criminology, psychology, public health administration, or social services.
Three years of experience in a related field, such as advocacy, mental health, or crisis intervention.
Two years of supervisory experience.
Valid driver’s license and reliable transportation.
May meet the essential functions through an equivalent combination of education, experience, and/or training.

Nice To Haves

Previous experience operating a 24/7 program.

Responsibilities

Co-manage the day-to-day operation of the Drop-In Centers and ensure survivors and co-survivors have access to trauma-informed support, education, crisis stabilization, and follow-up services.
Supervise, hire, orient, train, and manage Drop-In Centers team members, interns, and Team Leader staff.
Set and monitor performance objectives, conduct timely performance evaluations, and ensure staff and programs achieve established goals.
Provide staff professional development, training, supervision, and quality assurance; support staff resilience and prevent burnout.
Identify and respond promptly to staff debriefing needs to mitigate vicarious trauma.
Hold staff accountable for following CRCC policies and procedures.
Assist the Director in coordinating the Sexual Assault Response Team (SART) across Cuyahoga, Lake, Geauga, and Ashtabula counties and support collaboration and seamless service delivery.
Build and manage relationships with community organizations and participate as an agency liaison to community collaborations.
Serve on coalitions and multidisciplinary teams addressing human trafficking and sexual assault, including CRCC’s multidisciplinary team.
Educate medical, law enforcement, and social services professionals on best practices for working with human trafficking survivors, and provide support as an educational resource to health personnel and communities.
Collect and enter data, complete required reports and administrative paperwork, and support data analysis and program development.
Review, edit, and approve supervisees’ documentation within CRCC timelines; conduct routine quality assurance reviews and monitor documentation integrity.
Plan and schedule staff trainings and co-facilitate regular monthly team meetings with department Associate Directors and Team Leaders.
Meet monthly with the Director of Community and System to present and review Drop-In Center budgets and operations.
Oversee food bank programming, donations, and special projects.
Ensure coverage for Drop-In Centers during operating hours and increase client access through transportation coordination or language access when needed.
Coordinate service delivery through timely and effective communication with team members.
Serve in the weekly supervisor on-call rotation for after-hours team support and provide direct service as needed during work hours.
Coordinate with technical assistance and the Director of Program Initiatives to achieve assigned project deliverables, including programs such as Saki, Later in Life, and the Office of Juvenile Justice and Delinquency Prevention.
Assist the Director in updating and maintaining Memorandums of Understanding (MOUs), ensuring accuracy, compliance, and alignment with organizational goals and partner agreements.