Associate Director, Admission Operations, Graduate Business Programs

Loyola Marymount University•Westchester, FL

1d•Onsite

About The Position

The Associate Director, Admissions Operations oversees and manages the systems and tools for the CBA Graduate Business Office. This position works closely with the Recruitment and Admission team to uphold and strengthen the integrity of the admissions process flow from prospect to application through enrollment for the college’s growing set of graduate business program offerings. These offerings currently include Master’s Degree Programs, Accelerated Master’s (AMP) programs, and a Doctoral program. This position provides key oversight of the Slate CRM system. The Associate Director, Admissions Operations also assists with recruitment and admissions as needed during peak admissions periods. Current programs include the following: Master of Business Administration (MBA), M.S. in Accounting (MSA), M.S. in Business Analytics (MSBA), M.S. in Management (MSM), M.S. in Entrepreneurship and Sustainable Innovation (MSESI), M.S. in Taxation (MST), Master in Entertainment Leadership and Management (MELM), and Doctorate in Business Administration (DBA). Future programs may be added to this portfolio of responsibilities.

Requirements

Typically, a Bachelor’s degree in higher education, business or related field is acceptable if accompanied by relevant professional experience as described below. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of technology, regulation, and policy changes.
Minimum of 4 years’ experience in university enrollment management, recruitment and admissions roles.
Demonstrated experience using a relational database, online application system and/or Customer Relationship Management (CRM) tool, ideally in a higher education setting.
Familiarity with or willingness to learn SIS (student information system), Slate, and other systems, applications and software used by the University and the College.
Proven track record of identifying and implementing improvements to streamline and/or automate complex processes.
Demonstrated project management experience.
Demonstrated experience providing high-quality administrative support for a CRM or online application for admission.
Excellent interpersonal, oral, and written communication skills.
Exceptional attention to detail, strong organization and time management skills, and the ability to perform routine and non-routine work with changing priorities and aggressive deadlines.
Sound problem-solving and decision-making abilities, both as an independent entity and as part of a team. Ability to resolve challenging issues with grace.
Ability to handle confidential information in a mature, professional manner.
Experience working in a fast-paced environment.
Demonstrated ability to coordinate with others in a variety of roles at the University to maintain shared understandings of goals, workflow, and deadlines through to project completion. The ability to work effectively with faculty is essential.
Enthusiasm for the University’s mission, its Jesuit and Marymount heritage, and the value of a business education.
Demonstrated proficiency and advanced knowledge of Microsoft Office Suite, Zoom, and related software.
Some evening work required.

Responsibilities

Establishes and implements operational workflow improvements, and in the documentation of processes and workflows for graduate business programs office.
Oversee the process to identify, build, and manage audit queries to reconcile student records throughout the applicant life cycle, providing guidance to team members where necessary.
Identify methods to streamline data collection on the application and develop strategies for data collection improvement.
Develop a strong understanding of the college graduate academic portfolio and make recommendations for how to best leverage admissions systems and operations to achieve strategic academic program priorities.
Ensure data integrity across systems.
Maintain awareness of system upgrades and enhancements, act as designated Slate super user for the CBA graduate business office. Active participant in the Slate community of users to identify best practices, trends, and new opportunities for workflow and system enhancements to streamline processes and increase effectiveness of the tool.
Ensure that new users and new programs are added to the system as appropriate and provide baseline training to new users and ongoing training to all users.
Perform regular and ad hoc audits of the various systems, workflows, and applications to ensure data integrity is upheld and to make recommendations for improvements based on current needs and best practices.
In partnership with the university graduate enrollment management office, responsible for overall Slate system maintenance
Prepares the online application for each new enrollment cycle. Proactively test, audit and troubleshoot the online application, decision review module, payment gateway, and associated workflows to ensure problems are identified proactively and resolved quickly.
Build, test, and maintain communications and decision letters for assigned portfolio of programs.
Responsible for setting up new programs in the online application, and partners with university enrollment management team to add new programs to data feeds and reporting.
Oversee the documentation and execution of relevant workflows reflecting current processes supporting admissions and operations.
Assist the Director with senior administration reporting, determining timelines and procedures to ensure deliverables are met.
Assist with fraud and compliance reviews during peak admissions cycle by identifying the completeness of applications.
Assist with graduate business recruitment activities and events, namely with EMBA and MBA.
Assist with college-wide events such as orientation and graduation.
Perform other duties as assigned or requested by CBA leadership.
The Director, Admissions Operations, will maintain professional attitude and conduct that support the mission, vision and values of both CBA and the University.
S/he/they will consistently communicate and employ interpersonal actions that model high standards of professional, responsible, accountable and ethical conduct.
Finally, s/he/they will demonstrate a commitment to outstanding customer service.