Associate Director, Account Management

RVO Health

5h•Hybrid

About The Position

As the Associate Director, Account Management, you will be the strategic lead for our most complex and high-visibility partnerships. This is a high-level Account Management position designed for a leader who excels at navigating large-scale healthcare ecosystems and building deep trust with senior stakeholders. You will bridge the gap between our Clinical, Product, and Growth teams, ensuring our partners see the tangible clinical impact of our digital weight health and prevention solutions.

Requirements

Proven track record in Corporate Account Management.
6+ years in Client Services, Account Management, or Strategic Partnerships within Digital Health or Health Plans.
Direct clinical/clinic management is not a substitute for corporate account management experience.
Proven track record of managing partnerships with commercial payers, hospital systems, or Fortune 500 Employers.
Ability to become a subject matter expert in our Weight Health solutions while simultaneously managing a broader portfolio of Prevention products.
Power user of PowerPoint and data visualization, capable of building persuasive materials for Medical Directors and CFOs alike.
Expert at identifying expansion opportunities through proactive problem-solving.
Quick, thoughtful, and professional responses with polish.
Ability to handle "push-back" gracefully and maintain trust under pressure.
Communication is always proactive, clear, and professional.
Experience in growth-stage environments where you must operate with autonomy and thrive in ambiguity while having the ability to improve processes.
Bachelor's degree in Business, Healthcare Administration, or a related field.

Responsibilities

Serve as the primary operational lead throughout the client journey—partnering with Sales for account transitions, supporting implementation, and providing high-touch day-to-day support to ensure long-term stability.
Manage regular agendas, Joint Operating Committees (JOCs), and senior leadership briefings with a high degree of polish.
Analyze complex client data sets to create high-impact Business Value Assessments and QBR decks that translate raw metrics into a narrative of clinical and financial success.
Actively identify unmet needs and speak confidently to our product roadmap to increase utilization and program integration.
Maintain deep "insider" knowledge of client organizations, navigating org charts and mastering contract nuances to drive retention.
Advocate for the client while protecting internal operational bandwidth and resources.