Associate Digital Product Operation
About The Position
The Associate Digital Product Operation will join the Global Servicing Communications Product & Ops Delivery team within Enterprise Comms & MarTech Experiences. The team supports the Communications Centre of Excellence and works to deliver high-quality customer-servicing communications that drive engagement, satisfaction, and revenue through strong user experiences and features globally. The role supports communication builds on an in-house platform, including paper, email, SMS, and mobile app push notifications. The role designs and manages the build phases for business-partner communications and leads requirements work, test-data support, process-efficiency efforts, letter-authoring capability development, and training. It also provides data-related support to communication developers and proactively identifies gaps and risks. Candidates must be eligible to work in the United States; American Express will not pursue visa sponsorship for this position.
Requirements
- Intermediate knowledge of the software mentioned in the posting.
- Experience with Java and/or the Business Content Studio module.
- Experience creating layouts and style sets.
- Experience creating Business Objects using XSD, managing Business Objects, and creating required properties.
- Ability to validate data- and variable-related inputs provided in Design Briefs.
- Ability to work with the Tech-data team on variable updates and changes.
- Ability to provide complexity matrices and estimates for derived-property creation.
- Ability to support communication developers during DDV build phases with data-related needs.
- Ability to provide test-data inputs during unit test phases in coordination with the Tech-data team and Letter Developers.
- Eligibility to work in the United States; visa sponsorship is not available.
Responsibilities
- Design and manage the build phases for letters, email, push notifications, and SMS for business-partner communication needs.
- Lead the requirements phase and provide test-data support.
- Help drive efficiencies in current business processes and develop and train others in letter-authoring capabilities.
- Work with Communication Developers during build phases to provide data-related support.
- Proactively identify gaps and risks.
- Communicate documentation and issues clearly to business teams and stakeholders.
- Validate data- and variable-related inputs in Design Briefs and work with the Tech-data team on variable updates and changes.
- Provide complexity matrices and estimates for creating derived properties.
- Work with the Tech-data team during unit testing to provide test-data inputs to Letter Developers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
