Associate Digital Product Manager

MillerKnoll•Zeeland, MI

21h

About The Position

As an Associate Digital Product Manager, you will assist in executing Herman Miller Group's digital strategy across multiple digital products. You will manage the launch and production of customer-facing technologies and websites, and support users, using a combination of both in-depth product knowledge and HMI's customer-facing technology.

Requirements

Bachelor's Degree in in IT or Business, or a related field, or an equivalent combination of education and experience.
3 years of experience in IT, marketing, product or delivery management, preferably within digital
Knowledge of how current trends and technology may be used to support business partners.
Proficient understanding of how technology solves identified business problems.
A history of delivering consistent results with a high attention to detail.
Strong analytical and technical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Proven organizational and time management skills; must be self-motivated and able to work independently.
Demonstrated high level of written, verbal and interpersonal skills to communicate information, ideas, procedures and processes in a logical sequence; at a level appropriate to the audience and resulting in effective working relationships.
The ability to use the office automation, communication, software, and tools in the Herman Miller office environment

Nice To Haves

Experience with data analytic tools such as Google Analytics, Tableau, PowerBI, and advanced Excel usage preferred.

Responsibilities

Acts as the champion of the user’s needs, engage with internal and external stakeholders to collect requirements.
Collaborates with product and engineering teams on both internal and external bugs and feature improvements.
Consults and advises users and stakeholders (including but not limited to: salespeople, dealers, customers, and vendors) on business processes and general application of Herman Miller's customer-facing technology.
Performs implementation for customers and end users, including the configuration of systems and customization requests.
Educates customers on current technology solutions for how they can solve a business need, including user training sessions, demonstrations, and support.
Ensures that all necessary user acceptance, performance, and post production testing is conducted and documented according to Herman Miller testing guidelines.
Manages quality assurance for implemented solutions
Manages web content for various customer-facing technologies
Proactively communicates and collaborates with internal customers to analyze business information needs and functional requirements.
Provide training for users as necessary.
Researches and maintains knowledge of emerging technologies and how they may optimize current business practices.
Utilizes analytics and customer research to measure product effectiveness and to direct future product development.