Associate-Digital Product Management
About The Position
Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation. The Product Enablement Team is part of the Partner & Product Enablement (PPE) organization within Global Merchant and Network Services (GMNS) Product and is responsible for the deployment strategy and operational requirements of our dynamic inventory of payment products. This role will focus on modern payment form factors including Digital Wallets, Contactless (NFC), QR, Transit, SoftPOS (Tap-on-Phone). The successful candidate will serve as a central business contact to provide product consultancy and drive internal and external partner support, while balancing the critical need for controls and risk mitigation across the GMNS product portfolio. This individual will develop deep subject matter expertise in assigned form factors and exhibit strong knowledge of product policies, operational frameworks, and transaction lifecycles.
Requirements
- Focus on modern payment form factors including Digital Wallets, Contactless (NFC), QR, Transit, SoftPOS (Tap-on-Phone).
Responsibilities
- Serve as a central business contact to provide product consultancy.
- Drive internal and external partner support.
- Balance the critical need for controls and risk mitigation across the GMNS product portfolio.
- Develop deep subject matter expertise in assigned form factors.
- Exhibit strong knowledge of product policies, operational frameworks, and transaction lifecycles.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
