Associate-Digital Product Management, Digital Lounge Services
About The Position
The Digital Lounge Services team drives the vision, product strategy, and execution of digital capabilities that power the Global Lounge Collection. We create innovative, end-to-end digital solutions that simplify travel, enhance real-time servicing, support operational excellence, and elevate the premium value of American Express lounges worldwide. We are seeking an Associate Product Manager to support the development and execution of digital experiences across the American Express Global Lounge Collection ecosystem. This includes platforms and products like LoungeOS and the Centurion Lounge Digital Waitlist that power premium lounge access, enable elevated servicing, and support operational experiences across the Centurion Lounges and Partner lounges. This role partners closely with Product, Engineering, Design, Analytics, and Operations to deliver high-quality enhancements that improve the Lounge Agent and Card Member experiences at our lounges, support lounge operations, and drive business growth. The Associate Product Manager plays a critical role in translating product strategy into clear requirements and driving day-to-day execution across multiple initiatives. The ideal candidate combines product management expertise with a passion for travel and hospitality, leveraging insights, technology, and partnerships to deliver world-class experiences for our Card Members.
Requirements
- Product management expertise
- Passion for travel and hospitality
- Ability to leverage insights, technology, and partnerships to deliver world-class experiences
Responsibilities
- Support the development and execution of digital experiences across the American Express Global Lounge Collection ecosystem.
- Translate product strategy into clear requirements.
- Drive day-to-day execution across multiple initiatives.
- Partner closely with Product, Engineering, Design, Analytics, and Operations to deliver high-quality enhancements.
- Improve Lounge Agent and Card Member experiences at lounges.
- Support lounge operations.
- Drive business growth.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
