Associate, Development Operations
About The Position
The Associate, Development Operations is responsible for donation and acknowledgment processing, data entry, and administrative and database management tasks for the Development Operations team. Reporting to the Director of Development Operations, and working with the Associate Vice President of Development and the Manager of Development Operations, the Associate enters and codes donations, prepares batch reports and documentation for Finance, and reconciles donor responses with cash, check, and credit card donations received by mail or phone. The Associate imports, reports on, and adjusts donations from the EveryAction online giving platform weekly, with greater frequency during peak seasons, and generates donor lists twice monthly for acknowledgment mailings fulfilled by an external vendor. The role supports accurate and complete donor records by transferring information from donor communications, merging duplicates, and creating new constituent records as needed. The Associate monitors the Development department voicemail line and Operations team shared inbox, responds to or routes inquiries, reports trends, and helps ensure timely resolution. Additional responsibilities include managing assignments in Notion, helping facilitate weekly Office Hours for Development staff seeking database support, and processing departmental office-supply orders and related expense requests. The position requires commitment to PPGNY’s mission and to learning about racial equity and its effects on healthcare systems. It calls for strong communication and relationship-building skills, attention to detail, organization, discretion with confidential information, and the ability to manage competing priorities in a fast-paced environment. The schedule may need to be flexible or extended, including evenings and weekends, when operational demands require.
Requirements
- High school diploma or GED.
- Excellent customer service, interpersonal, verbal, oral, and written communication skills.
- Ability to develop and maintain effective professional relationships with internal and external stakeholders.
- Ability to work effectively as part of a team and remain focused and calm in stressful situations.
- Proficiency in Microsoft Office Suite or similar software.
- Familiarity with donor databases such as Raiser’s Edge.
- Familiarity with online fundraising platforms such as EveryAction.
- Familiarity with credit card processing gateways such as USPay.
- Familiarity with data entry, data health, and data management principles.
- Familiarity with financial reporting and reconciliation in a high-volume development department.
- Keen attention to detail and excellent organizational and time-management skills, including the ability to meet deadlines.
- Ability to produce high-quality work in a fast-paced environment with changing or competing priorities.
- Ability to exercise discretion when handling confidential information.
- Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require.
- Commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice.
- Commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.
- Ability to build trust and relationships across cultural differences and reflect on personal identity with humility.
Nice To Haves
- One to two years of experience providing comprehensive operations administrative support to a high-volume nonprofit Development Department.
Responsibilities
- Enter and code donations into the database.
- Prepare batch reports and supporting documentation for the Finance Department.
- Reconcile donor responses with cash, check, and credit card donations received by mail or phone.
- Import, report on, and adjust donations received through EveryAction weekly, with increased frequency during peak seasons.
- Generate donor lists twice monthly for acknowledgment mailings handled by an external vendor.
- Maintain donor data hygiene and integrity by updating records with information from donor communications, including contact details, location, employment data, communication and solicitation preferences, and deceased status.
- Merge duplicate donor records and create new constituent records as needed.
- Monitor the Development department voicemail line and Operations team shared inbox; respond to, route, or escalate inquiries and report noticed trends.
- Manage ongoing assignments in Notion.
- Support weekly Office Hours for Development staff seeking donor database queries, exports, and analysis.
- Process office-supply orders and related departmental expense requests.
Benefits
- Generous paid time off and holiday schedule.
- Medical, dental, and vision coverage options for employees and eligible dependents.
- FSA, HSA, and commuter pre-tax reimbursement funds.
- Short- and long-term disability coverage.
- Free basic life and AD&D coverage.
- 401(k) retirement plan with Safe Harbor contributions after one year of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
