Associate, Development Operations

Planned Parenthood of Greater New York • Brooklyn, NY

9d

About The Position

The Associate, Development Operations supports the Development Operations team through donation and acknowledgment processing, data entry, database management, and administrative work. Reporting to the Director of Development Operations and collaborating with the Associate Vice President of Development and Manager of Development Operations, the Associate enters and codes donations, prepares batch reports and documentation for Finance, reconciles donor responses with cash, check, and credit card donations received by mail or phone, and processes online donations through EveryAction. The role also produces donor lists for acknowledgment mailings and maintains accurate constituent records by updating donor information, merging duplicates, and adding new records.

The Associate provides primary coverage for the Development department voicemail line and the Operations team shared inbox, ensuring inquiries are handled, routed, or escalated promptly and reporting trends. The role manages assignments in Notion, helps facilitate weekly Development staff Office Hours for database-related support, and processes departmental office supply orders and expense requests. The position requires attention to detail, discretion with confidential information, and the ability to adapt to changing priorities and operational demands.

Requirements

• High school diploma or GED.
• Excellent customer service, communication, interpersonal, oral, and written communication skills.
• Ability to develop and maintain effective professional relationships with internal and external stakeholders and work effectively as part of a team.
• Ability to remain focused and calm in stressful situations.
• Proficiency in Microsoft Office Suite or similar software.
• Familiarity with donor databases such as Raiser’s Edge.
• Familiarity with online fundraising platforms such as EveryAction.
• Familiarity with credit card processing gateways such as USPay.
• Familiarity with data entry, data health, and data management principles.
• Familiarity with financial reporting and reconciliation principles for a high-volume development department.
• Keen attention to detail, excellent organizational skills, and strong time management, including the ability to meet deadlines.
• Ability to produce high-quality work in a fast-paced environment with changing or competing priorities.
• Ability to exercise discretion in handling confidential information.
• Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require.
• Demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice.
• Demonstrated commitment to learning about and enhancing racial equity practices and their impact on healthcare systems.
• Strong relationship-building and communication skills, including the ability to build trust across cultural differences and reflect on personal identity with humility.
• Proof of immunization or immunity to certain communicable diseases, including influenza during flu season and Covid-19, and tuberculosis testing, as required.

Nice To Haves

• One to two years of experience providing comprehensive operations administrative support to a high-volume nonprofit Development Department.

Responsibilities

• Enter and code donations in the database; prepare batch reports and related documentation for the Finance Department.
• Reconcile donor responses with cash, check, and credit card donations received by mail or phone.
• Import, report on, and adjust online donations received through EveryAction weekly, with increased frequency during peak seasons.
• Generate donor lists twice monthly for external vendor fulfillment of acknowledgment mailings.
• Maintain donor data hygiene and integrity by updating constituent records with relevant information from donor communications.
• Merge duplicate records and create new constituent records as needed.
• Monitor the Development department voicemail line and Operations team shared inbox; respond to, route, or escalate inquiries and report trends.
• Manage ongoing assignments in Notion.
• Support weekly Development staff Office Hours, including requests for donor database queries, exports, and analysis.
• Process departmental office supply orders and corresponding expense requests.
• Provide gift processing, data entry and maintenance, administrative support, customer service and donor relations, and special project support.

Benefits

• Generous PTO and holiday schedule
• Medical, dental, and vision coverage options for the employee and eligible dependents
• FSA, HSA, and commuter pre-tax reimbursement funds
• Short- and long-term disability
• Free basic life and AD&D coverage
• 401(k) retirement plan with Safe Harbor contributions after one year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED