Associate Customer Success Specialist

Catapult Sports•Boston, MA

1d•$40,000 - $94,400•Onsite

About The Position

Catapult is hiring an Associate Customer Success Specialist / Sport Scientist to support customers across North America. Based in Catapult’s Boston office, the role provides training, education, and post-sale support for Catapult wearable technology, software solutions, and Perch technology. Working with a pooled customer base, the specialist builds customer relationships, understands performance needs, and helps customers realize value from Catapult and Perch products. The role develops product and sport science expertise to drive adoption, engagement, retention, and customer value. It includes analysing and interpreting wearable and Perch data to provide actionable sport science insights, coordinating customer needs with Commercial, Technical Support, Product, and Sport Science teams, and supporting new business and growth opportunities. The specialist also shares customer feedback, product requests, and market insights with Product and Engineering teams.

Requirements

At least 1 year of experience working in an elite or high-performance sporting environment, with hands-on experience using Catapult wearable technology within team sports.
Bachelor’s degree in Exercise and Sport Science, Sports Performance, Strength & Conditioning, or a related field.
Foundational understanding of athlete-monitoring technologies, including GPS, inertial sensors, and performance data, as well as strength and performance technologies such as Perch.
Ability to analyse, interpret, and communicate Catapult and Perch data to coaches, athletes, performance staff, and other stakeholders.
Proficiency with Microsoft Excel and/or Google Sheets for analysing and working with large datasets.
Strong communication and relationship-building skills, with the ability to engage effectively with customers and internal stakeholders.
Ability to work independently, prioritize across a large pooled customer base, and collaborate effectively within a regional team.
Passion for sport science, technology, and helping elite sporting organizations use Catapult and Perch solutions to improve performance.

Nice To Haves

Experience with Power BI or Tableau.

Responsibilities

Support a pooled customer base across North America, driving customer health, adoption, engagement, retention, and growth across Catapult and Perch solutions.
Build trusted relationships with customer stakeholders and provide ongoing support across Catapult wearable technology, Perch, and software solutions.
Deliver onboarding, training, workshops, product demonstrations, and best-practice education across Catapult and Perch products and workflows.
Identify customer needs, adoption gaps, risks, and opportunities, and maintain accurate client health updates and action plans.
Prioritize and manage customer requests, take ownership through resolution, and escalate to Technical Support when required.
Partner with Commercial, Product, Technical Support, and Sport Science teams to improve customer outcomes and support new business, renewals, and growth opportunities.
Analyse and interpret Catapult and Perch data, provide sport science expertise, and identify Customer Success Qualified Leads and relevant commercial opportunities.
Gather and communicate customer feedback, product requests, and market insights to inform product development, internal strategy, and the customer experience.
Contribute to scalable customer education resources, best practices, and internal knowledge sharing.