Associate Customer Success Manager, PAR Restaurant

PAR Technology • Austin, TX

3d • $70,000 - $75,000 • Hybrid

About The Position

Great customer success isn't about managing accounts—it's about accelerating growth. As an Associate Customer Success Manager (ACSM), you'll help some of the industry's fastest-growing restaurant brands unlock more value from the PAR platform and achieve their business goals. Acting as a trusted advisor, you'll drive adoption, strengthen customer relationships, identify growth opportunities, and help customers scale with confidence. You'll work at the intersection of strategy, technology, and customer partnership, creating measurable impact for your customers while contributing directly to retention, expansion, and long-term success.

Requirements

• Strong relationship-building skills and a customer-first mindset.
• Ability to understand business goals, identify opportunities, and deliver practical solutions.
• Excellent communication skills and the confidence to influence stakeholders.
• Strong problem-solving and analytical skills, with the ability to turn data into action.
• Exceptional organization and prioritization skills in a fast-paced environment.
• Curiosity and an aptitude for learning new technologies and products.
• A proactive, ownership-oriented approach to driving outcomes.
• Experience collaborating across teams to solve problems and deliver results.
• 1-3 years experience in Customer Success, Account Management, or customer-facing experience within SaaS

Nice To Haves

• Familiarity with tools like Salesforce, Gainsight, Monday.com, or similar platforms is a plus.
• High-performing operators, consultants, and implementation professionals who bring strong business acumen, a bias for action, and a genuine commitment to customer success.

Responsibilities

• Be your clients’ go-to champion, driving their success and building strong relationships.
• Host engaging check-ins and recommend creative campaigns to boost sales and engagement.
• Master the platform to train clients, drive adoption, and track impactful results.
• Dive into client goals, offering tailored campaign strategies that deliver.
• Lead strategic QBRs to align on performance and future plans.
• Guide clients through every stage—onboarding, adoption, and ongoing support—ensuring a seamless experience.
• Spot growth opportunities by anticipating client needs and uncovering upsell potential.
• Drive retention and renewals with proactive support and value-driven insights.
• Collaborate with sales to shine in the pre-sales stage with prospective clients.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Reasonable accommodations to individuals with disabilities in accordance with applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed