Associate Customer Success Manager
About The Position
Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible. Position Overview We’re seeking an Associate Customer Success Manager to join our Customer Success team in a remote capacity within the United States, with preference given to candidates located in the Chicago, Dallas, and Atlanta areas. The ideal candidate is an early-career professional who is eager to learn, build customer relationships, and grow within Customer Success. This role offers the opportunity to develop skills the Applied way while supporting customer retention and success. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
Requirements
- 1–3 years of client-facing, support, or professional services experience.
- Strong communication skills with a customer-first, empathetic approach.
- Familiarity with Salesforce or other CRM platforms.
- Detail-oriented with an interest in leveraging AI to improve efficiency.
Nice To Haves
- Insurance industry knowledge or experience.
- Strong problem-solving skills with a focus on delivering customer value.
- Ability to analyze customer needs and recommend effective solutions.
- Beginner to intermediate skills with MS Office, Salesforce, and Tableau.
Responsibilities
- Deliver exceptional customer service to drive retention and NPS.
- Build trusted customer relationships and set clear expectations.
- Lead QBRs and Strategic Success Planning discussions.
- Monitor customer health, engagement, and product adoption.
- Partner across teams to resolve issues and support growth.
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
