About The Position
Turnitin is seeking an Associate Customer Success Manager to support Spanish- and French-speaking customers and ensure retention, growth, and strong relationships. The role manages a portfolio of higher education institutions in Spain and France, helping customers achieve maximum value from Turnitin’s software services while identifying opportunities to adopt and purchase additional solutions. The position builds and proactively executes account plans, develops relationships across customer institutions—from senior academic leaders to individual instructors—and supports adoption, satisfaction, renewals, and long-term customer success. The successful candidate brings a customer-focused approach alongside an interest in commercial growth and in helping educators advance teaching, learning, and academic integrity. Professional fluency in French and Spanish and the right to work in the UK are mandatory.
Requirements
- 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role.
- Professional fluency in French and Spanish; fluency in English is also required.
- Right to work in the UK.
- Strong interpersonal, communication, presentation, and negotiation skills, including the ability to articulate value to diverse higher education stakeholders.
- Excellent problem-solving, time-management, and organisational skills.
- A data-driven approach and experience using CRM or Customer Success platforms, such as Salesforce.
- Ability to work effectively as a collaborative teammate, with curiosity, accountability, and a growth mindset.
- Demonstrated ability or potential to achieve customer retention, upsell, and satisfaction targets in a fast-paced environment.
Nice To Haves
- Experience in SaaS, EdTech, or the education sector.
- Understanding of the education technology landscape and institutional challenges around teaching, learning, and academic integrity.
Responsibilities
- Manage a portfolio of higher education customers across Spain and France.
- Build strong relationships with stakeholders at all levels within customer institutions.
- Drive customer adoption, satisfaction, retention, and long-term success.
- Develop and execute account plans aligned with customer goals.
- Deliver business reviews, presentations, and customer engagement activities.
- Identify and support upsell, cross-sell, and renewal opportunities.
- Use customer insights and engagement data to manage risks and growth opportunities.
- Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs.
- Capture and share customer feedback to improve products and the customer experience.
- Generate referral opportunities and develop customer advocates.
- Maintain accurate CRM records and account activity.
- Continuously invest in personal and professional development.
Benefits
- Health care coverage.
- Education reimbursement.
- Competitive paid time off.
- Self-care days.
- National holidays.
- Two Founder Days and Juneteenth observed.
- Paid volunteer time.
- Charitable contribution match.
- Monthly wellness or home office reimbursement.
- Access to Modern Health, a mental health platform.
- Parental leave.
- Retirement plan with match or contribution, varying by country.
- Health and wellness programs.
- Remote-first culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
