Associate Customer Success Manager

RevOptimal•New Orleans, LA

1d•Remote

About The Position

RevOptimal is looking for an Associate Customer Success Manager to join their growing team. This role will support advertiser and agency partners in maximizing the value derived from RevOptimal's audience solutions. The ideal candidate is a motivated self-starter with a passion for adtech, client service, and data-driven marketing.

Requirements

2–3 years of experience in customer success, account management, ad operations, or client services within an agency, SaaS, or ad tech environment (adtech, programmatic, or digital media preferred).
Working understanding of the programmatic ecosystem — DSPs, SSPs, PMPs, audience activation, and identity resolution.
Strong analytical and communication skills; comfortable in Excel/Sheets and turning campaign data into customer-ready insights.
Proficiency in CRM tools (HubSpot or Salesforce).
Bachelor's degree in Business, Marketing, Advertising, Communications, or related field.

Nice To Haves

Experience with DSPs (DV360, The Trade Desk) or social platforms (Meta, TikTok, LinkedIn).
Exposure to B2B or Healthcare data, clean rooms, or privacy frameworks (GDPR, CCPA/CPRA, HIPAA).
Familiarity with BI tools (Omni, Looker, Tableau, etc)

Responsibilities

Serve as a day-to-day point of contact for assigned advertiser and agency accounts, supporting sales across the full client lifecycle.
Lead client-facing working sessions — kickoffs, audience walkthroughs, optimization reviews, and reporting recaps — and provide data-driven recommendations that drive ROI.
Serve as a product expert, educating clients on RevOptimal's capabilities while capturing feedback for internal teams.
Work directly with clients to translate requests into audience requirements and partner with Audience Operations to scope, build, and QA segments before activation across DSPs, social, and curated PMPs.
Build and maintain performance dashboards, communicating activation status, match rates, and delivery expectations to clients with clarity.
Partner cross-functionally with Sales, Data, and Product to submit complete requests, surface feedback, escalate blockers, and maintain accurate records in HubSpot.