Associate Customer Success Manager
About The Position
The Associate Customer Success Manager is an entry-level role supporting the delivery of effective customer success plans and helping customers realise value from Ideagen solutions. Working closely with experienced Customer Success Managers and cross-functional teams, this role contributes to strong customer relationships, smooth onboarding experiences, and proactive retention activities. The position provides hands-on exposure to the full customer lifecycle and is designed to build the core skills and knowledge needed for a long-term career in Customer Success. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at [email protected] . All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!
Requirements
- You have experience in a customer-facing role such as customer service, support, or sales
- You are comfortable communicating with a wide range of stakeholders and can explain solutions clearly and professionally
- You enjoy building relationships and are motivated by helping customers achieve their goals
- You are organised and able to manage multiple priorities in a fast-paced environment
- You have experience using CRM systems, with Salesforce experience considered an advantage
- You are confident using Microsoft Office tools, particularly Excel, and are open to learning new systems and software
- You show curiosity, learning agility, and a collaborative mindset when working with colleagues and customers
Responsibilities
- Supporting a portfolio of small to mid-sized customer accounts under guidance from senior team members
- Assisting with stakeholder mapping to identify key users, decision-makers, and influencers within customer organisations
- Taking part in regular customer check-ins, health reviews, and success milestone tracking
- Supporting customer onboarding activities, including initial training and product configuration
- Monitoring customer usage and adoption data to help identify risks or opportunities for improvement
- Maintaining accurate and up-to-date customer records, interactions, and renewal information within Salesforce
- Escalating at-risk accounts or complex issues to senior colleagues in a timely and structured way
- Collaborating with Sales, Support, Product, and Finance teams to ensure a consistent customer experience
Benefits
- Benefits at Ideagen
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
