Associate Customer Svc Rep

Symetra • ,

1d • $22 - $31 • Hybrid

About The Position

In the role of Associate Customer Service Representative, you will be responsible for providing telephone support to our customers and agents. You will assist with multiple types of requests in both written and verbal communication related to pending new business applications and in-force transactions.

Requirements

• Dedicated to delivering outstanding customer experiences
• A conscientious communicator with a focus on establishing rapport and customer trust
• Able to accurately manage customer interactions across systems with a detailed and organized approach
• Thrives in a fast-paced environment while maintaining integrity and quality
• Motivated to learn and grow, building expertise in products, processes, and best practices
• Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Responsibilities

• Handle inbound and outbound calls from clients and representatives
• Assist with requests related to New Business, Claims, and In-force policies
• Resolve inquiries by navigating multiple administrative systems
• Deliver timely, thorough, customer service while maintaining clear documentation of the interaction
• Process basic transactions and customer service requests with a strong focus on accuracy, quality, and service level commitments

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan with immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Company matching for community volunteering

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed