Associate Customer Onboarding Manager

Justworks•New York, NY

4d•$30 - $35•Hybrid

About The Position

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. As an Associate Onboarding Manager, you are a detail-oriented and proactive customer partner who is passionate about delivering a seamless onboarding experience. You are highly organized and thrive in structured environments, where you can manage timelines, execute repeatable processes, and ensure nothing falls through the cracks. You bring a service-first mindset to every customer interaction, anticipating needs and responding with clarity and urgency. You are comfortable guiding customers through foundational onboarding steps, helping them build confidence in the platform while ensuring key milestones are completed on time. You are developing your consultative skills and product knowledge, and you are eager to learn how to navigate more complex customer scenarios. You are resourceful, adaptable, and take ownership of your work, consistently following through on commitments and seeking support when needed.

Requirements

1–3 years of experience in a customer-facing, operations, or support role
Strong organizational, written, and verbal communication skills
High attention to detail with the ability to manage multiple priorities
Ability to follow structured processes while adapting to customer needs
Aptitude for learning new products and subject matter

Responsibilities

Serve as the primary onboarding guide for new customers, ensuring a smooth and timely implementation experience
Partner with prospective customers who have expressed interest in Justworks, identifying opportunities to deliver early value and support conversion and revenue growth
Monitor onboarding progress through internal checklists to ensure completion of all required steps
Identify onboarding blockers and proactively work to resolve them with internal partners
Triage and respond to inbound customer questions within SLA
Ensure accurate first payroll milestone is met and educate customers on payroll tools and capabilities
Review account setup for accuracy and completeness
Maintain consistent communication through check-ins and follow-ups
Prepare and deliver onboarding completion and handoff communications
Deliver a customer centered onboarding experience, ensuring each customer feels supported, informed, and set up for success
Performs other related duties as assigned