Associate Customer Care Representative - Lincoln, RI (SCO-E)

Amica Insurance•Lincoln, RI

6d•Hybrid

About The Position

Amica Mutual Insurance Company is seeking an Associate Customer Care Representative for its Lincoln, Rhode Island office. The role involves telephone contact with policyholders to assist with and service their insurance needs, including billing and policy changes. Representatives work in a high-call-volume environment and are expected to provide professional, high-quality customer service, establish effective relationships, and collaborate with teammates. The company provides comprehensive training and guidance. After hire, employees must obtain a state insurance license and complete continuing education to maintain it. The position has a 37.5-hour weekly schedule with non-traditional hours: weekdays from 1:30 p.m. to 9:00 p.m., with two consecutive weekdays off, and every Saturday and Sunday from 10:00 a.m. to 5:30 p.m. Training hours may vary. A 15% shift differential may apply. Once trained to work independently, a hybrid schedule of three days in the office and two days working from home may be available. Starting annual salary is $45,279.

Requirements

High school diploma or equivalent education.
Previous customer service and sales experience.
Excellent interpersonal and communication skills.
Computer keyboard and processing skills.
After hire, obtain a state insurance license and meet continuing education requirements to maintain it.

Nice To Haves

Previous insurance background is a plus, but is not required.

Responsibilities

Conduct professional telephone conversations to service customer accounts in a high-call-volume environment.
Problem-solve, manage time effectively, and multitask and prioritize work.
Assist customers by handling billing and policy-change transactions over the phone.
Build customer trust and respect by establishing and maintaining effective relationships.
Provide a high standard of customer service.
Collaborate with others in a team setting.

Benefits

Medical, dental, and vision coverage for individuals or families.
Short- and long-term disability insurance and life insurance.
At least 13 paid vacation days in the first 12 months; vacation accrues monthly and may be used before accrual.
14 paid holidays.
Six sick days at hire and six additional sick days after 90 days of employment.
401(k) with company match and immediate vesting, plus an annual 3% non-elective employer contribution.
Annual Success Sharing Plan for eligible employees if company goals are met or exceeded.
Paid parental bonding leave and other leave programs.
Student loan repayment and tuition reimbursement programs.
Fitness and wellness reimbursement.
Employee community involvement.
Opportunities for advancement.