Associate Customer Account Manager

AMN Healthcare•Dallas, TX

4d•Hybrid

About The Position

The Associate Customer Account Manager nurtures and sustains effective client relationships by resolving process and service issues. The role responds to Healthcare Professionals’ questions and concerns about paycheck earnings and deductions, federal and state taxation, and reimbursements in line with IRS guidelines. It also maintains industry-recognized Supplier Security Privacy & Assurance (SSPA) resolution-time benchmarks. The position is based in Dallas, Texas, with two days onsite, and works 10:30 a.m. to 7:00 p.m. Central Time. Work is performed in an office or home-office environment. Team members must be able to operate standard office equipment and keyboards. Reasonable accommodations are available to qualified individuals with disabilities to enable them to perform essential job functions.

Requirements

High school diploma or GED.
0–2 years of work experience in customer service, a contact center, customer account management, payroll support, or a related area is preferred.
Ability to communicate effectively.
Problem-solving skills.
Experience with Microsoft Excel and Word.
Ability to use technology, automation, and AI-enabled tools to improve productivity, support decision-making, and enhance business outcomes while following company policies and responsible AI practices.

Nice To Haves

Salesforce experience, particularly for case management.
PeopleSoft experience, especially involving payroll, timecards, or employee pay information.
Experience in a fast-paced, external-facing customer support department.
Experience in a Customer Account Management role.
Customer service, contact center, customer account management, payroll support, or related work experience.

Responsibilities

Manage inbound and outbound calls and other customer inquiries, primarily about payroll, timecards, paychecks, deductions, taxes, and reimbursements.
Research and resolve customer concerns accurately and promptly.
Support Healthcare Professionals with pay-related concerns using strong communication and de-escalation skills.
Use Salesforce for case management and documentation of customer interactions.
Use PeopleSoft to research timecards, paychecks, pay stubs, and other payroll-related information.
Work across multiple systems and resources to investigate issues and determine appropriate solutions.
Create, document, track, and manage customer cases through resolution.
Partner with Payroll, Billing, Time Processing, Recruitment, Account Management, and other internal teams.
Take ownership of customer concerns and use job aids, processes, and resources to resolve issues independently when possible.
Exercise sound judgment in unique or complex situations that may fall outside standard processes.
Identify opportunities to improve processes and the overall customer experience.
Support additional business needs, including strike-related activity, as needed.