Associate Customer Account Manager

Employ

8d•$55,641 - $65,000•Remote

About The Position

The Associate Customer Account Manager is a SaaS sales role focused on generating expansion revenue within Employ’s existing customer base. The role owns expansion opportunities across an assigned portfolio of low-touch SMB customers, managing the sales process from initial outreach through close, and supports experienced Customer Account Managers with lead identification, qualification, and outreach in high-touch accounts. The position involves relationship development, identifying upsell and cross-sell opportunities, and helping customers realize greater value from their investment in Employ. The role operates in a remote-first, high-activity team environment and collaborates with Customer Experience, Security, Finance, and Legal. The Associate Customer Account Manager receives coaching through regular one-on-ones, Gong call reviews, enablement, and exposure to experienced sellers. The team emphasizes daily call activity, weekly customer meetings, prompt lead response, accurate forecasting, and well-maintained Salesforce records.

Requirements

Two to three years of proven success in B2B sales, account management, customer success, or SDR/BDR roles.
Experience selling SaaS or HR technology solutions.
Comfort with high-volume outbound calling and personalized outreach to existing customers.
Ability to build relationships and engage multiple stakeholders within an account.
Ability to connect product capabilities to customer goals, business outcomes, and ROI.
Strong organizational skills and discipline in maintaining accurate Salesforce notes and updates.
Resilience and ability to handle rejection while maintaining performance.
Coachability and willingness to apply feedback quickly.
Curiosity about Employ products and commitment to keeping current on releases and the roadmap.
Collaborative and responsive working style with internal teams such as Customer Experience, Security, Finance, and Legal.
Competitive mindset focused on achieving and exceeding quota.
Strong motivation to build a long-term career in sales.
Clear and confident communication skills.

Nice To Haves

Upsell, cross-sell, or closing experience.
Familiarity with Salesforce, Gong, Highspot, or ZoomInfo.

Responsibilities

Own expansion opportunities across an assigned portfolio of existing low-touch customers and manage the sales process from initial outreach through close.
Partner with high-touch Customer Account Managers to identify and qualify expansion opportunities and support account outreach and relationship development.
Make consistent outbound calls and use personalized outreach cadences to establish relationships, uncover customer needs, and identify upsell and cross-sell opportunities.
Build relationships with multiple stakeholders in high-touch accounts so expansion conversations do not depend on a single contact.
Prepare for customer interactions using usage data, account history, and prior notes to identify unused products and explain their value.
Lead customer meetings and conceptual product walkthroughs that connect Employ products to customer goals, business outcomes, and ROI.
Partner with Customer Experience on renewals and lead the expansion conversation within the renewal.
Follow up on leads promptly and use sound judgment.
Maintain accurate Salesforce records, including notes and updates, and contribute to the Weekly Expansion Forecast Meeting.
Consult on RFPs as needed and collaborate across teams to provide accurate, timely responses.
Develop sales skills through coaching, call reviews, enablement sessions, and exposure to deals.

Benefits

Flexible work scheduling.
Paid time off, including unlimited PTO.
Medical, dental, and vision coverage.
Learning and development programs, including training, mentorship, and development resources.
Total compensation may include performance bonuses and equity.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume