Associate Crop Insurance Customer Service Representative

American AgCredit • Salina, KS

13d • $52,000 - $66,698 • Hybrid

About The Position

This position is generally responsible for supporting the Insurance Consultants through evaluation of workflow assigned documents; research of minimally complex insurance topics; collection and submission of all crop insurance documents; data entry into Approved Insurance Providers (AIP) systems; servicing the book of business in a fast paced environment, customer contact and providing clerical and technical support. The candidate must be willing to work full-time in the office during the first year of employment for training and development purposes. Upon successful completion of this first-year requirement, the employee has the option to transition to a Hybrid schedule (some days at home/some days in office).

Requirements

• College degree preferred, or relevant combination of education and experience with a minimum of 2-5 years’ performing technical, administrative, or clerical duties in a related field
• Appropriate insurance license.
• Demonstrated knowledge of the crop and livestock insurance products, policy and provisions.
• Ability to recognize discrepancies within policies and procedures and respond appropriately.
• Demonstrated ability to generate highly accurate work.
• Must be proficient in organizing and prioritizing work to meet strict deadlines.
• Strong written and verbal communication skills.
• Demonstrate interpersonal skills with ability to motivate other team members.
• Proficient in use of computer and mobile devices, to connect and utilize a wide variety of software and cloud- based systems and applications.
• Demonstrated ability to mentor other insurance team members.
• Demonstrated ability to independently service small insurance policies in the book of business with limited supervision
• Must have the ability to perform basic office tasks and work in a typical office setting.
• Employee will be sitting for extended periods of time and accomplishing work at a desk and work at a computer for an extended period.
• Ability to talk and hear, sit and use their hands and fingers, and reach in all directions is essential in performance of the job.
• Some lifting and moving of items up to 25 pounds required.
• Work during established business hours and may require occasional weekend and/or evening work.
• Occasional overnight, extended, and day travel required.

Responsibilities

• Collaborates with Insurance Consultants to support the sales and service of crop insurance policies.
• Completes assigned tasks in a timely manner with minimal supervision; ensures customer service is maintained at a high level; follows-up with applications, reporting, claims, and conservation compliance.
• Obtains and maintains all required insurance licenses.
• Develops and retains a thorough understanding of federal and private crop insurance policy provisions, actuarial information, underwriting standards, and procedures for all insurance products offered by the Association.
• Provides expertise in reviewing insurance documents for completeness, accuracy, and program compliance; entering, mapping and transmitting insurance data to the AIP’s using AIP programs and systems.
• Participates as a member of a processing team and completes an equitable workload to support the team in meeting their processing deadlines.
• Operates within Federal Crop Insurance Corporation (FCIC) and Farm Credit Administration (FCA) authorities.
• Conducts business within rules, regulations, policy and procedures with ethics and integrity.
• Works to enhance insurance operations and documentation processes through continuous improvement and automation initiatives to ensure accurate data, efficient processing methods, and maintenance of customer files.
• Performs other functions as assigned.

Benefits

• Commitment to agriculture and the communities we serve
• Family friendly work environment
• Investment in employee development
• Medical, Dental and Vision coverage
• Outstanding 401k – automatic 3% employer contribution, plus match up to 6%
• Generous Paid Time Off (Vacation accrued at 21 days annually, Sick Days accrued at 15 days annually, 12 paid holidays, plus 16 hours of volunteer time)
• Competitive Incentive Compensation Plan
• Disability & Life Insurance
• Employee mental, physical, and financial wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree