Associate Coordinator, Creative Solutions (12 month Contract)

Capital One • Toronto, ON

38d • Hybrid

About The Position

You will be joining Creative Solutions, Capital One Canada’s team of designers, writers, editors, process managers and researchers. Our team works with partners to create experiences that are always on-brand and always leave an impression, bringing to life everything from marketing campaigns to our website. The work we do attracts new customers to Capital One Canada and inspires existing customers to grow with us! The role involves collaborating with members of the Creative Solutions team, vendors and peers across the business, including legal, brand, and intent and product owners, to facilitate the delivery of creative, design, localization and/or research projects.

Requirements

• At least 2 years’ experience in project management
• Experience working in a cross-functional environment and managing stakeholder expectations
• Experience working and collaborating in teams
• Excellent time management and prioritization skills
• High attention to detail
• Ability to solve problems using structured processes
• Ability to apply judgment needed for escalations
• Ability to work well both with others and independently

Nice To Haves

• Experience working in financial services, process management and/or continuous improvement
• PMP certification or equivalent training
• Experience with email marketing tools like Taxi for Emails, Chamaileon, Knak, Salesforce Marketing Cloud (SFMC) and Hubspot
• Experience with HTML, CSS and Litmus
• Experience with Adobe Acrobat, Adobe Workfront, Figma, Google Workspace, Trados
• Working knowledge in French

Responsibilities

• Manage end-to-end workflows for localization requests (e.g., handling intakes, preparing files for translation, managing email creation steps, gathering approvals and coordinating hand-offs to Creative/Product Design teams)
• Support auditing of vendor invoices, cross-entity bill-back efforts and executing required controls
• Coordinate project work, such as overseeing intake submissions, assigning performers, communicating sprint priorities, maintaining asset trackers and managing email creation steps
• Facilitate project review and handoff, managing the proofing process, executing final project hand-offs, and coordinating Content and Design Validation (CDV) requests
• Perform financial tracking and vendor management, facilitating Project Authorizations and Purchase Orders, maintaining budget spreadsheets, tracking invoices, and resolving billing issues with Finance and Supplier Management
• Onboard new team members, setting up system access for new associates (e.g., Workfront, Slack, shared inboxes)
• Address or redirect questions from partner teams to the appropriate stakeholder(s) to resolve them
• Track project completion, asset delivery and other measures of team/process performance
• Assist with special projects and initiatives across functional areas as needed

Benefits

• Hybrid work environment
• Head office located conveniently across the street from Union Station
• Equal opportunity employer committed to fostering a diverse and inclusive work environment
• Consider all qualified applicants and will meet the needs of those requiring reasonable accommodations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed