Associate Consultant

Funnel Leasing

1d•Remote

About The Position

The Associate Consultant will play a crucial role as a partner to our most strategic clients, guiding them through business transformation and ensuring their success in utilizing our software solutions. You will act as a strategic advisor, leveraging your expertise to drive effective change and maximize the value our clients derive from our SaaS offerings. Your responsibilities will include collaborating closely with cross-functional teams to deliver exceptional customer experiences and ensure that our customers are set up for success.

Requirements

Bachelor’s degree preferred; relevant professional experience and alternative certifications strongly prioritized.
Minimum of 2-3 years of experience in technology and/or property management industries.
Proven track record of driving transformative change and delivering exceptional results for large enterprise clients.
Understanding of and experience with enterprise software solutions and their implementation within complex organizational environments.
Excellent communication, influencing, and presentation skills, with the ability to effectively engage with senior stakeholders and executive teams.
Significant expertise in change management methodologies and experience navigating organizational complexities and resistance to change.
Exceptional analytical and problem-solving skills, with the ability to quickly grasp complex business challenges and design innovative solutions.
Demonstrated leadership and project management capabilities, with the ability to effectively lead cross-functional teams and manage multiple projects concurrently.

Responsibilities

Act as an advisor and point of contact to assigned enterprise clients by providing product and services guidance; consultative services (based on technical knowledge and previous customer interactions) and project management and support throughout product implementation and ongoing adoption
Develop substantial knowledge in the property management industry in order to engage meaningfully with enterprise level customers
Gain a deep understanding of Funnel Leasing's software solutions and become a trusted expert in our product offerings.
Partner and support an Enterprise Consultant I/II, providing operational support across active customer projects. Responsibilities will include managing and executing system administrative tasks within the Funnel software.
Serve as the primary point of contact for enterprise customer technical escalations, supporting the facilitation of resolution.
Collaborate closely with internal teams, including product, engineering, support, and finance, to ensure alignment and successful execution of customer initiatives.
Develop and maintain strong relationships with key stakeholders at enterprise level client organizations, fostering long-term partnerships and driving customer trust and satisfaction.
Ability to travel to customer sites (approx. 5% of the time) and independently lead in person discussions and presentations
Create a culture of continuous improvement and learning
Foster collaboration within team and across the company
Embrace Funnel’s P.I.N.K core values