Associate Community Manager

Edward Rose & Sons • Farmington Hills, MI

9h • Onsite

About The Position

Edward Rose & Sons is seeking an Associate Community Manager to join their on-site community team. The role focuses on supporting a positive resident experience and offers opportunities for career development and advancement within the company. The company has a long-standing commitment to employee growth and rewards good work.

Requirements

• Previous sales or customer service experience is required.
• Must be proficient with Microsoft Office programs.
• Maintain a professional appearance following team dress code policy.
• Must be flexible with work schedule. Weekend hours may be assigned.
• Have reliable transportation and valid driver’s license.

Nice To Haves

• Bachelor’s degree is preferred.
• Previous experience in a supervisory role is preferred.
• Previous experience in multi-family property management is preferred.
• Previous leasing experience is preferred.
• Experience using Yardi Voyager or related property management software is preferred.

Responsibilities

• Responsible for all activities related to apartment rentals, including generating and handling traffic, leasing apartments, qualifying prospective residents, preparing lease documentation, and completing move-in and move-out procedures.
• Oversee assigned department(s) and work cohesively with supervisors to ensure each team’s success in their day-to-day operations.
• Promote high quality customer service through team development initiatives.
• Consistently review and develop the team on technical and administrative processes.
• Interview and hire qualified candidates.
• Successfully acclimate new hires into their roles.
• Successfully evaluate and resolve resident concerns in a timely manner.
• Identify areas for improvement and suggest practical updates to enhance resident retention and revenue.
• Evaluate contractor projects upon completion to ensure high quality and contract compliance.
• Assist the Property Manager with accurate and timely report submission.
• Accurately prepare and submit communications to the collections department.
• Participate in organizing and facilitating community events and other special projects as assigned.
• Note repairs, replacements needed and appropriate charges for resident damages upon move out.

Benefits

• Comprehensive benefits package, including 401(k) with company match
• On the job training and development
• Generous paid time off programs
• Competitive compensation plan with bonus opportunities
• Great work environment
• Opportunities for advancement
• Discounted apartment home

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level