Associate Clinical Representative - CMF - Saskatchewan

Stryker•Waterdown, ON

7d•Remote

About The Position

As an Associate Clinical Representative, you will work directly with Senior sales representative for Spine, CMF and Enabling Technology to coordinate daily surgical case volume coverage, instrumentation needs and after-hour call support for end users. Associate Clinical Representative will assist with in-servicing, product demonstration and surgery support for all Spine, CMF and Enabling Technology products being utilized within their territory. This will include handling of all customer questions and requests and providing detailed information on the technical features and proper use of Stryker instruments and implants. This individual will serve as a contributing member of the local Spine, CMF and Enabling Technologies team, while championing Stryker’s Mission and Values. Develop deep product and anatomy knowledge through ongoing training and hands-on experience in the operating room Assist in coordinating and supporting surgical cases by preparing, delivering, and tracking Stryker products and instruments across multiple hospital sites Educate and inform doctors, nurses, and appropriate staff personnel as to the proper use and maintenance of Stryker Products Provide responsive customer service by anticipating needs, communicating clearly, and problem-solving Report surgical volume trends, customer requests, and competitive insights to the Sales Representative and sales management Support inventory management and ensure timely delivery, pickup, and restocking Has authority to recommend and initiate preventative and correction action with regard to product non-conformances and quality system activities

Requirements

University or Post Secondary Degree
1+ years experience
Must be available for after-hours operating room support as communicated by customers
Must have a valid driver's license
Must be able to travel (ground and air) to support territory responsibilities as well as company-related duties and obligations.

Nice To Haves

University Degree in Science, or Kinesiology, or Biomedical Engineering, or health related discipline
2+ years in an outside sales role, dental sales, or operating room experience

Responsibilities

Coordinate daily surgical case volume coverage, instrumentation needs and after-hour call support for end users.
Assist with in-servicing, product demonstration and surgery support for all Spine, CMF and Enabling Technology products.
Handle customer questions and requests, providing detailed information on technical features and proper use of Stryker instruments and implants.
Develop deep product and anatomy knowledge through ongoing training and hands-on experience in the operating room.
Assist in coordinating and supporting surgical cases by preparing, delivering, and tracking Stryker products and instruments across multiple hospital sites.
Educate and inform doctors, nurses, and appropriate staff personnel as to the proper use and maintenance of Stryker Products.
Provide responsive customer service by anticipating needs, communicating clearly, and problem-solving.
Report surgical volume trends, customer requests, and competitive insights to the Sales Representative and sales management.
Support inventory management and ensure timely delivery, pickup, and restocking.
Recommend and initiate preventative and correction action with regard to product non-conformances and quality system activities.