Associate Clinical Dept Admin

Texas Tech University•Amarillo, TX

3d•Onsite

About The Position

Employees perform assigned duties in support of developing and managing a comprehensive outpatient Clinical Department Practice program consisting of various clinical sites. The incumbent may also be responsible for development and maintenance of financial reporting for the entire Department's activities. Employees in this classification may be responsible for nurses, and clerical/secretarial employees assigned to their clinical service. Work is performed under usual clinic conditions necessitating a high degree of contact with patients, residents, physicians, medical students, faculty, and professional staff of other institutions. This position may require some travel. Provides operational leadership and cross-functional coordination for the Department of Pediatrics under the direction of the Department Chair and Sr. Clinical Department Administrator. Serves as a key administrative partner responsible for strengthening clinical operations, integrating academic and clinical activities, supporting faculty and workforce needs, and advancing departmental priorities. Leads and coordinates complex clinical operations across faculty, advanced practice providers, nursing, clinic staff, academic programs, hospital-based services, and administrative teams. Identifies operational barriers, clarifies accountability, facilitates timely resolution, and escalates matters requiring executive, clinical, HR, legal, compliance, or institutional review. Develops, implements, and evaluates clinical workflows, policies, procedures, service standards, and process-improvement initiatives designed to improve patient access, efficiency, quality, communication, accountability, and continuity of care. Assesses operational performance and recommends practical, sustainable improvements. Coordinates provider clinic, call, hospital coverage, and service continuity processes in collaboration with clinical and administrative leaders. Identifies schedule conflicts, coverage gaps, and operational risks; maintains tracking and communication tools; and supports contingency planning for vacancies, leave, recruitment transitions, unexpected absences, and service disruptions. Serves as a primary administrative resource for faculty and providers regarding onboarding, practice readiness, workspace, equipment, technology, scheduling, workflow, institutional processes, and operational concerns. Tracks requests, coordinates follow-up, resolves issues within delegated authority, and ensures appropriate escalation when Chair or Sr. CDA involvement is required. Directs and supports departmental projects and strategic initiatives, including new clinical programs, service-line development, recruitment, facilities, workflow redesign, quality improvement, and hospital or community partnerships. Develops project plans, timelines, milestones, action items, status reports, and implementation strategies; identifies barriers, resource needs, and decisions requiring leadership attention. Integrates clinical and academic operations by partnering with residency and clerkship leadership, program coordinators, faculty, and clinic teams. Assists with resident rotation logistics, faculty teaching assignments, clinic schedule alignment, learner activities, and operational issues that cross academic and clinical areas while preserving the authority of program directors and coordinators. Supports workforce planning, recruitment, onboarding, retention, staffing analysis, and organizational development. Assists leaders with workload assessment, role clarification, reporting relationships, performance expectations, succession planning, and identification of staffing risks that may affect morale, productivity, patient service, or program continuity. Utilizes and maintains operational dashboards, performance measures, reports, and tracking systems. Analyzes data, monitors progress, identifies trends, and recommends improvements related to staffing, scheduling, workflows, projects, patient access, productivity, faculty support, and service continuity. Represents the department on committees, workgroups, and institutional initiatives; builds collaborative relationships with TTUHSC departments, hospital partners, community organizations, faculty, staff, and external stakeholders; maintains confidentiality; and performs other duties and special projects as assigned.

Requirements

Bachelor's degree in Business Administration or a related field.
Four years of directly related experience.

Nice To Haves

Graduate work with a concentration in Health Organization Management may substitute for the directly related experience.

Responsibilities

Develop and manage a comprehensive outpatient Clinical Department Practice program.
Develop and maintain financial reporting for the Department's activities.
Provide operational leadership and cross-functional coordination for the Department of Pediatrics.
Strengthen clinical operations, integrate academic and clinical activities, support faculty and workforce needs, and advance departmental priorities.
Lead and coordinate complex clinical operations across various teams.
Identify operational barriers, clarify accountability, facilitate timely resolution, and escalate matters as needed.
Develop, implement, and evaluate clinical workflows, policies, procedures, service standards, and process-improvement initiatives.
Assess operational performance and recommend improvements.
Coordinate provider clinic, call, hospital coverage, and service continuity processes.
Identify schedule conflicts, coverage gaps, and operational risks.
Support contingency planning for vacancies, leave, recruitment transitions, unexpected absences, and service disruptions.
Serve as a primary administrative resource for faculty and providers.
Direct and support departmental projects and strategic initiatives.
Develop project plans, timelines, milestones, action items, status reports, and implementation strategies.
Integrate clinical and academic operations by partnering with leadership and teams.
Assist with resident rotation logistics, faculty teaching assignments, clinic schedule alignment, learner activities, and operational issues.
Support workforce planning, recruitment, onboarding, retention, staffing analysis, and organizational development.
Assist leaders with workload assessment, role clarification, performance expectations, succession planning, and identification of staffing risks.
Utilize and maintain operational dashboards, performance measures, reports, and tracking systems.
Analyze data, monitor progress, identify trends, and recommend improvements.
Represent the department on committees, workgroups, and institutional initiatives.
Build collaborative relationships with internal and external stakeholders.
Maintain confidentiality.
Perform other duties and special projects as assigned.