Associate Clinical Care Coordinator
About The Position
Optum is seeking an Associate Clinical Care Coordinator to join their growing team. At Optum, they are transforming healthcare nationally while providing physician-led care locally. The role involves working with the largest care delivery organization in the world. The work done by the team directly improves health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need. The company culture is guided by diversity and inclusion, with talented peers, comprehensive benefits, and career development opportunities. The goal is to make an impact on the communities served while advancing health equity on a global scale.
Requirements
- High School Diploma/GED
- Active medical assistant certification (CMA, CCMA, NCMA, or RMA) or nursing assistant certification (CNA)
- CPR certified upon hire or ability to obtain within 30 days
- 1+ years in a medical office, experience with EMR, medical terminology, and previous experience in the medical field
Nice To Haves
- 1+ year working of clinical experience
- 1+ year customer service experience
- Experience with electronic medical records (ECW)
- Knowledge of insurance carriers and managed care plans
- Knowledge of medical terminology
- Ability to work independently and as a team, and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Responsibilities
- Responsible for callbacks and referrals
- Handle referrals of patients who are inside and outside of the practice, check on the status of referrals and communicate with patients providing status of referrals.
- Responsible to facilitate calls and voicemails from patients pertaining to concerns, questions, refills and appropriately documenting in patient chart via telephone encounters.
- Call back and referral employees work under the direct supervision of their provider and will advise the provider as appropriate to take care of patient needs.
- Creating Tricare Account
- Inputting Tricare Referrals
- Referrals
- Documenting notes in Referrals
- Documentation in Telephone encounters
- Creating Telephone encounters
- Accessing and Checking outlook Email
- E-Faxing
- Telephone Etiquette
- Accessing and Checking Voicemails
- Checking E-Fax daily
- Signatures on results from providers before scanning documents.
- Performs other duties as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options
- Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
