Associate Clinical Administrative Coordinator (PRN)
About The Position
As the Administrative Triage – Generalist, you will provide nonclinical support to inbound callers to agencies by accessing the LHC system and applicable patient documentation. You will work in coordination with clinical triage teams and other home office support teams. Your role involves being the first call resolution for patient concerns, following protocols and best practices, and ensuring customer concerns are documented and addressed for communication with agencies. Primary job functions require speaking on the phone with patients, vendors, and LHC Staff.
Requirements
- 1+ years of experience in office procedures
- Proven solid computer skills, excellent telephone communication skills, and ability to type
- Demonstrated ability to work weekends, holidays, or as needed
Nice To Haves
- Proven excellent customer service and communication skills
- Proven solid problem-solving skills and analytic skills
Responsibilities
- Answer, triage and document inbound/outbound calls following protocols and best practices
- Escalates appropriate requests to leader when a resolution is not identified by user
- Work in conjunction with other Home Office support departments
- Complete accurate and through documentation
- Monitors communication systems throughout shift
- Prioritizes incoming tasks according to patient needs
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
