Clinical Administrative Coordinator

UnitedHealth Group•Minneapolis, MN

1h•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. As a Clinical Administrative Coordinator, you’ll handle inbound calls from members regarding post-discharge benefits such as meals, transportation, and home care. You’ll document information accurately across multiple platforms and submit referrals to vendor partners, all while delivering exceptional customer service in a fast-paced, remote environment.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years of customer service experience, including telephonic support, with a focus on analyzing and resolving customer issues
Experience with Microsoft Word (create, edit documents), Microsoft Excel (create, edit, save documents and spreadsheets), and Microsoft Outlook (email and calendar management)
Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm CST from Monday - Friday, including the flexibility to work occasional overtime given the business need
Reside within the state of Minnesota
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Experience with working in a fast-paced environment where you respond to needs of many people at the same time
Excellent time management skills
Ability to work independently and as part of a team

Nice To Haves

Working Knowledge of Medical Terminology to communicate with members and providers
Experience in working with Microsoft Access databases
Experience with working within the Healthcare Industry

Responsibilities

Responsible for answering inbound calls from members about their post discharge benefits including meals, transportation, and home care
Accurately enter members and benefit information in a variety of platforms
Navigate between computer screens and platforms to research member information
Participate in TEAM chat throughout the day
Ongoing review of workflows and job aids to ensure correct and efficient processes are being followed
Complete work that is frequently completed without established procedures
Work independently
Potentially act as a resource for others
Other tasks as requested by their manager