Clinical Administrative Coordinator - Louisville, KY

UnitedHealth Group • Louisville, KY

8h • $18 - $32 • Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive, and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact.
The Clinical Administrative Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service. Supports the team in meeting clinical and service goals. Clinical Administrative Coordinator will be asked, at times, to complete outbound calls to members for survey purposes.
Schedule: This is full-time (40 hours/week). Schedule is Monday through Friday 8am-5pm.
Location: Remote in the state of Kentucky within commutable distance to Louisville, KY. Expectation to commute to Louisville, KY office as needed.
If you are located in Kentucky, you will have the flexibility to work remotely as you take on some tough challenges.
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

• High School Diploma/GED
• 2+ years of experience in the healthcare industry or health insurance environment OR 1+ years of experience in an administrative or office support role
• Intermediate level of proficiency with Microsoft Word and Outlook (email and calendar management)
• Intermediate level of proficiency with Microsoft Excel
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Reside in the state of Kentucky within commutable distance to Louisville, KY
• Willing and able to commute to the Louisville, KY office as needed (for training, meetings, community events, etc.)
• Strong oral and written communication skills — specifically telephone skills
• Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
• Excellent customer service skills
• Excellent interpersonal and problem-solving skills
• Attention to detail, as observed in day-to-day work
• Excellent time management and prioritization skills
• Ability to always maintain professionalism and a positive service attitude
• Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
• Strong team player and team building skills
• Ability to handle sensitive issues with members and providers in a confidential manner
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Nice To Haves

• Prior work at home experience
• 1+ years of experience working in medical terminology
• Experience working within the health care Industry and with health care insurance
• Experience working in a hospital, physician's office or medical clinic setting
• A clerical or administrative support background

Responsibilities

• Retrieve, organize, and distribute caseload and performance metric reports to managers and the director
• Manage lists of members identified for care management and assign cases to appropriate staff
• Prepare slide decks and materials for biweekly Interdisciplinary Care Team (ICT) meetings
• Assist with onboarding new hires, including outreach, ordering equipment, and submitting system access requests
• Plan and coordinate on‑site team meetings, including booking hotels, arranging restaurants, and preparing agendas
• Fax Care Plans and other documents to medical offices
• Review, reconcile, and approve member mailings to ensure accuracy
• Collaborate with other internal departments to support daily workflows
• Perform additional administrative tasks as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees