Clinical Administrative Coordinator - Remote in Idaho

UnitedHealth Group•Boise, ID

12h•$18 - $32•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Clinical Administrator Coordinator role is part of our clinical support team. You will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You’ll have the opportunity to do live outreach, educating people about program benefits and services while also helping to manage individual cases. This is a fast-paced working environment that requires the ability to multitask with attention to detail and excellent organizational skills. If you are located in Idaho, you will have the flexibility to work remotely as you take on some tough challenges.

Requirements

High School Diploma/GED
2+ years of healthcare industry experience
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Word (create, edit, save documents), Microsoft Excel (create, edit, save documents) and Microsoft Outlook (email and calendar management)
Must live in Idaho

Nice To Haves

Experience working with health care insurance
Experience working in a hospital, physician's office or medical clinic setting
A clerical or administrative support background
Knowledge of ICD-9 and CPT codes
Experience working in a call center
Bilingual English/Spanish

Responsibilities

Manage administrative intake of people with UHC insurance and complete required documentation in our medical management systems
Maintain compliance with turnaround times based on the member’s product, the type of request and the specific regulatory agency
Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
Handle resolution/inquiries from members and/or providers
Complete special projects and call DSNP or Medicaid members
Participate from time to time in call campaigns
Other duties as assigned