Associate Client Support Consultant

ADP•El Paso, TX

19d•Hybrid

About The Position

ADP is hiring an Associate Client Support Consultant. This is a hybrid role, working 3 days in the office and 2 days from home (this might vary during training). This role serves as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. The primary goal is to help clients who have between 1-49 employees. The role requires comfort in a metrics-driven call center environment with a structured day. Strong communication skills, both over the phone and in writing, are essential for building rapport, establishing trust, and maintaining professionalism. The position offers a collaborative and inclusive environment with opportunities for career advancement, award-winning training, and continued learning.

Requirements

At least one year of experience in a customer service environment.
Ability to work overtime hours during peak seasons.
Military experience is also considered, valuing the discipline, commitment, and problem-solving abilities developed.
Skills to do the job are more important than a college degree.

Nice To Haves

A college degree is great but not required.

Responsibilities

Help clients manage their business using ADP solutions, including troubleshooting and probing to resolve payroll issues.
Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Continuously upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
Adhere to a daily schedule and organize oneself to deal with a high volume of inbound calls.
Handle increased daily phone time during peak seasons, such as year-end.