Associate Client Success Manager

Bazaarvoice • New York, NY

2d • Hybrid

About The Position

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK ! As a Client Success Manager - Continuity, you will serve as a versatile and strategic partner within our North American team. This is a dynamic, client-facing role responsible for providing high-impact coverage and continuity for a shifting portfolio of accounts. Whether filling in for team members on leave or managing accounts during transition periods, you will ensure that our clients never miss a beat. You’ll drive adoption, increase satisfaction, and mitigate risk. You are the steady hand that ensures our clients achieve their desired business outcomes, and you’ll advocate for their needs internally. Along the way, you’ll gain exposure to stakeholders across various internal teams, including Sales, Account Management, Marketing, and Product. This role is perfect for someone who is building their career in the SaaS space, who believes variety is the spice of life, and who enjoys meeting diverse clients across a range of industries and roles.

Requirements

• 1 - 3 years in a Client Success, Sales, Account Management, or other client-facing role.
• Experience with a scaled or evolving book of business is a plus.
• A strong desire to learn various business models quickly and a "can-do" attitude toward changing priorities. Actively embraces change.
• Articulate in both written and verbal communications, and able to build rapport with global stakeholders.
• Exceptional time management skills. You must be comfortable blending scaled and 1:1 account interactions
• Proven ability to meet deadlines and manage expectations with minimal supervision.
• Experience with Microsoft Office and Google suites.
• experience with Gainsight, Salesforce, or eCommerce/SaaS technologies is a plus.

Responsibilities

• Seamlessly manage diverse account portfolios, providing high-quality coverage for clients during account owner changes.
• Proactively monitor account health to drive value and adoption, and ensure clients receive all contracted deliverables (business reviews, training sessions, etc).
• Advise clients on maximizing Bazaarvoice solutions by integrating user-generated content throughout their marketing funnel. Ensure stakeholders understand the ROI they are receiving from Bazaarvoice.
• Execute high-value activities across a large portfolio using productivity tools like Salesforce, Gainsight, and Matik.
• Proactively identify and document risks within account base, working cross-functionally to develop risk mitigation plans alongside Sales and Customer Success leadership.
• Maintain meticulous documentation to ensure smooth handoffs back to permanent account owners.

Benefits

• This position offers a unique vantage point across our SMB, MidMarket, and Enterprise portfolios. You will work with a wider variety of brands and client personas than a traditional CSM, making you one of the most versatile and knowledgeable experts on our team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees