Associate, Client Success Manager
Grubhub•Chicago, IL
•Hybrid
About The Position
The Associate, Client Success Manager is responsible for all aspects of the post-sales relationships and achieving goals with our campuses. This role involves growing businesses by solving complex operational and business problems, launching Grubhub Campus ordering with Higher Education dining programs, driving engagement with students, and managing senior relationships with university and food service operators. The position also entails project managing the operational set-up and deployment of campus launches and managing the overall growth and success of each campus.
Requirements
- Bachelor’s Degree preferred or high school diploma/GED
- 2-3 years experience in account management
- Track record of building strong cross-functional relationships
- Strong interpersonal communication skills, both verbal and written
- Highly data-focused, with strong proficiency in Excel
- Resourceful, creative, and able to find innovative ways to achieve results
- Exceptionally detail-oriented and can multi-task
- Comfortable with ambiguity and change and thrives in a fast-paced environment
- Willingness to travel up to 25%
- Ability to work 3 days a week in the office due to hybrid model
Nice To Haves
- Marketing or SaaS Tech experience is a plus
- Previous start-up experience a plus
Responsibilities
- Own the entire post-sales relationship with Grubhub Campus signed accounts
- Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services
- Project manage the operational set-up and deployment of each campus launch
- Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership
- Provide exceptional client service, proactively problem solve to identify and resolve any account issues
- Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support
- Closely monitor, measure, and report on key performance metrics in each market
- Use data to determine priorities for campus specific initiatives
- Pursue up-sell opportunities for new business by showing the value of Grubhub’s program on campus
Benefits
- competitive salary package including equity and 401K
- multiple medical, dental, and vision plans to meet all of our employees' needs
- many benefits and perks that are not listed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
