Associate Claims Technician
About The Position
As an Associate Claims Tech, you will provide basic functional and operational support for the claims department including maintaining claim records through data entry and validation. You’ll support the daily operations of the Claims Department by maintaining accurate records, preparing documents, and responding to information requests. You'll review reports for errors, make corrections, and assist with claim processing. In this role, you'll work closely with customers, vendors, attorneys, and internal teams to help resolve issues and ensure a smooth claims experience. This role is not available for remote work and will be staffed out of our Davenport, IA office following a hybrid work schedule.
Requirements
- High School Diploma or equivalent work experience
Nice To Haves
- Customer Service experience preferred
Responsibilities
- Provide support in maintaining claim files, including updating claim coding, financial, and other data elements, preparing a variety of claims forms and materials, and ordering police reports.
- Review and audit reports associated with claim file activity for documentation and accuracy. Enter/update data as necessary.
- Assist with basic claim referrals to various claims suppliers, including telephonic and field case managers, medical canvases, and surveillance requests.
- Complete simple forms when required.
- Compile and review claim records and materials in response to requests, including subpoenas, Medicare requests, and medical exchanges.
- Assemble, print, and review claim documents and checks in preparation for mailing and/or in response to various claims requests.
- Complete cover sheets, mailing labels, and package documents for mailing.
- Upload various documents to electronic claim files.
- Monitor electronic mailboxes and route mail to appropriate claims staff.
- Provide clerical support to claims staff, which may include providing telephone coverage for the toll-free line, photocopying documents, and ordering supplies.
- Develop and maintain knowledge of jurisdictional requirements and best practices within assigned department ensuring all tasks and edits are completed effectively and in compliance.
- Perform other job-related duties as assigned from time to time.
Benefits
- Hybrid work model
- In-office workspace
- Home office equipment
- Meal Subsidy
- 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
- Sentry University (SentryU)
- Tuition Reimbursement program
- Generous Paid-Time Off plan
- Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance
- Parental leave
- Health and Wellness benefits
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
