Associate Claims Manager - Dental/Medmal

Counterpart

17d • $120,000 - $160,000 • Remote

About The Position

Counterpart is an insurtech platform focused on management and professional liability, combining AI and insurance expertise to assess, mitigate, and manage risk. As a member of the Claims team, the Associate Claims Manager will help use and improve the company’s active claims management processes and systems. The role collaborates closely with Claims leadership, Data and Engineering teams, and carrier partners to provide service, manage legal costs, make data-driven claim valuation decisions, and ensure potentially responsible parties pay their fair share.

The position handles assigned dental and medical professional liability claims from investigation through resolution. It also supports accurate claims data collection, identifies emerging trends, and provides feedback to improve claims processes, guidelines, and systems. The role is designed for someone who can work autonomously in a fully remote, rapidly changing startup environment and travel approximately 10–15% as necessary.

Requirements

• At least 7 years of professional experience.
• At least 3 years of experience litigating or managing dental professional liability or medical professional liability claims.
• Bachelor’s degree.
• Possess all required state claim adjuster licenses or be able to obtain them within 90 days of hire.
• Ability to work independently on complex matters and collaborate with teammates.
• Personal initiative and leadership skills.
• Strong time management, problem-solving, and organizational skills.
• Comfort operating in a paperless claims environment and using Microsoft Office products, including Word and Excel.
• Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution.
• Strong verbal and written communication skills.
• Ability to work successfully in a fully remote workplace and travel as necessary, approximately 10–15%.

Nice To Haves

• Previous carrier experience.
• Law degree (J.D.).
• Professional designations such as RPLU or AIC.
• Familiarity with the Google Docs Editors suite.

Responsibilities

• Investigate coverage, liability, and damages for assigned claims accurately and on time.
• Actively manage assigned claims to achieve timely and cost-effective resolutions.
• Build and maintain productive relationships with policyholders, brokers, carrier partners, Risk Engineers, and other internal and external customers.
• Direct and monitor assignments to experts and outside counsel and hold vendors accountable for service standards.
• Use the Counterpart claim system to accurately capture critical claim details and support data collection and models.
• Identify and escalate emerging claims trends across industries, geographies, and business segments.
• Provide feedback and insights to improve claims processes, guidelines, and systems.
• Ensure interactions with insureds and brokers reflect Counterpart’s brand, mission, and vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level