Associate Claims Care Center Representative

American Family Insurance•Boston, MA

2d•$25 - $32•Hybrid

About The Position

Provides customer experience by managing phone and digital interactions on new and existing claims and assisting with immediate needs. May maintain an inventory and assist the adjusting lines with low-complexity claim inventory.

Requirements

Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
Demonstrated ability to work independently and problem solve.
Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally.

Nice To Haves

Up to 10% travel.

Responsibilities

Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments.
Demonstrates effective planning and organizational skills, which includes time management, adhering to a schedule and servicing customer claims.
Efficiently handles interactions via inbound calls, outbound calls, and digitally.
Completes cross-functional responsibilities with multiple lines of business across the enterprise.
Demonstrates the ability to work independently and problem solve.
Identifies and gathers necessary information to accurately process claims and achieve business goals.
Provides exceptional customer service to internal/external customers and business partners.
Utilizes claim systems and other applications necessary to complete job tasks with precision.
May maintain a claim inventory and may assist the adjusting lines with low-complexity claim inventory.