Associate Bilingual Claims Care Center Representative
About The Position
Provides customer experience by managing phone and digital interactions on new and existing claims and assisting with immediate needs. May maintain an inventory and assist the adjusting lines with low-complexity claim inventory. You MUST be bilingual in English and Spanish. These positions will be primarily home based, however our company is recruiting in specific areas. For this position you must be located with a daily commutable distance to one of our offices – example under 50 miles. Our work is primarily home based, however you may be asked to come in to an office for in-person events, trainings and meetings.
Requirements
- Demonstrated experience providing customer-driven solutions, support, or service.
- Demonstrated ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
- Demonstrated ability to work independently and problem solve.
- Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally.
- Must pass bilingual assessments in reading, understanding, writing and conversing fluently in both Spanish and English.
Nice To Haves
- Relocation support is offered for eligible candidates.
Responsibilities
- Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments.
- Demonstrates effective planning and organizational skills, which includes time management, adhering to a schedule and servicing customer claims and FNOLs.
- Efficiently handles interactions via inbound calls, outbound calls, and digitally.
- Completes FNOL and cross-functional responsibilities with multiple lines of business across the enterprise.
- Demonstrates the ability to work independently and problem solve.
- Identifies and gathers necessary information to accurately process claims and achieve business goals.
- Provides exceptional customer service to internal/external customers and business partners.
- Utilizes claim systems and other applications necessary to complete job tasks with precision.
- May maintain a claim inventory and may assist the adjusting lines with low-complexity claim inventory.
Benefits
- Comprehensive medical, dental, vision and wellbeing benefits
- Competitive 401(k) contribution
- Pension plan
- Annual incentive
- 9 paid holidays
- Paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program
- Paid-family leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
