Associate Claims Adjuster, Workers Compensation

Liberty Mutual•${34271}-Remote), CT

1d•Remote

About The Position

Liberty Mutual is hiring Workers' Compensation Claims Specialists in its Northeast Region to help injured workers navigate the claims process and return to work. The company is hiring at multiple levels—Associate Claims Specialist, Claims Specialist I, and Claims Specialist II—based on experience. The role manages routine to moderately complex claims, makes decisions about compensability, evaluates losses, and negotiates outcomes, while collaborating with claimants, policyholders, attorneys, and partners throughout the claim lifecycle. Training is a critical part of the role and requires reliable attendance and active engagement. Training includes one week of travel to the Plano, Texas office in January. The position is remote within the Northeast region. Candidates must live in Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont. Candidates living within 50 miles of the Weatogue, Connecticut, or Westborough, Massachusetts, offices are expected to work onsite up to two days per month. Onsite expectations may change based on business needs.

Requirements

Effective interpersonal, analytical, and negotiation abilities.
Ability to provide information clearly and concisely, with an appropriate level of detail.
Demonstrated ability to build and maintain effective relationships.
Demonstrated success in a professional environment.
Effective analytical skills to gather information, analyze facts, and draw conclusions, normally acquired through a bachelor's degree or equivalent.
Reliable attendance and active engagement during training.
Reside in Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont.

Nice To Haves

Success in a customer service or retail environment.
Knowledge of legal liability, insurance coverage, and medical terminology.

Responsibilities

Manage an inventory of claims and evaluate compensability and liability.
Establish action plans based on case facts, best practices, protocols, regulatory issues, and available resources.
Plan and conduct investigations to confirm coverage and determine liability, compensability, and damages.
Assess policy coverage for submitted claims and notify insureds of any issues.
Determine and establish reserve requirements, adjusting reserves as needed during claim processing.
Refer claims to the subrogation group or Special Investigations Unit when appropriate.
Assess actual damages associated with claims.
Negotiate settlements within assigned authority limits.
Perform other duties as assigned.