Associate Claims Adjuster, Workers Compensation

Liberty Mutual•Lake Oswego, OR

6d•Hybrid

About The Position

The Workers Compensation Claims Specialist works within a Claims Team under direct supervision, building the knowledge and skills to investigate claims, determine liability and compensability, evaluate losses, negotiate settlements, and manage commercial property/casualty and disability claims. The position includes a comprehensive training program, one-on-one mentoring, and on-the-job training. It also assists in providing service to policyholders and customers on mid-sized and/or large commercial accounts. The role follows a hybrid work model. Candidates who live within 50 miles of a Liberty Mutual office in Lake Oswego, Oregon; Las Vegas, Nevada; or Chandler, Arizona, are required to work from the office two times per month. Candidates located in California will be fully remote. Title and compensation depend on the selected candidate’s experience, skills, and geographic location, and the stated policy is subject to change.

Requirements

Effective interpersonal, analytical, and negotiation abilities.
Ability to communicate information clearly and concisely, with an appropriate level of detail.
Demonstrated ability to build and maintain effective relationships.
Demonstrated success in a professional environment.
Effective analytical skills to gather information, analyze facts, and draw conclusions, as normally acquired through a bachelor’s degree or equivalent.
Licensing may be required in some states.
Completion of an approximately 35-minute assessment related to the skills needed for the role; there is no time limit.

Nice To Haves

Success in a customer service or retail environment is preferred.
Knowledge of legal liability, insurance coverage, and medical terminology is helpful but not mandatory.

Responsibilities

Investigate new claims by reviewing first reports of loss and supporting materials, identifying appropriate initial contacts to gather information, referring tasks to auxiliary units as necessary, and updating claim files.
Establish action plans based on case facts, best practices, protocols, jurisdictional issues, and available resources.
Manage an inventory of workers’ compensation claims; evaluate compensability, liability, and losses; and negotiate settlements within prescribed limits.
Establish accurate loss cost estimates using available resources, special service instructions, and market protocols.
Confirm or deny coverage based on investigation findings and advise policyholders on the proper course of action.
Review, analyze, and dispose of assigned claims within authority limits and in compliance with state requirements.
Update claim files and develop and execute strategies to mitigate exposure and increase claim disposal.