Associate Claims Adjuster, Workers Compensation

Liberty Mutual Insurance•Boston, MA

1d•$57,000 - $77,000•Remote

About The Position

Liberty Mutual is hiring Workers' Compensation Claims Specialists in its Northeast Region at multiple experience levels: Associate Claims Specialist, Claims Specialist I, and Claims Specialist II. In this role, you will manage a caseload of routine to moderately complex workers' compensation claims, make decisions on compensability, evaluate losses, and negotiate fair outcomes. You will work with claimants, policyholders, attorneys, and other partners throughout the claims process. Training is an important part of the role and requires reliable attendance and active engagement. Training includes one week of travel to the company's Plano, Texas office in January. The position is remote within the Northeast region, but candidates must live in Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont. Candidates living within 50 miles of the Weatogue, Connecticut, or Westborough, Massachusetts offices are expected to work onsite up to two days per month. Onsite expectations may change based on business needs.

Requirements

Effective interpersonal, analytical, and negotiation abilities.
Ability to communicate information clearly and concisely with an appropriate level of detail.
Demonstrated ability to build and maintain effective relationships.
Demonstrated success in a professional environment.
Effective analytical skills to gather information, analyze facts, and draw conclusions, normally acquired through a bachelor's degree or equivalent.
Ability to complete an approximately 35-minute skills assessment as part of the application process; there is no time limit.
Must reside in Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont.

Nice To Haves

Success in a customer service or retail environment.
Knowledge of legal liability, insurance coverage, and medical terminology.

Responsibilities

Manage an inventory of claims and evaluate compensability and liability.
Establish action plans based on case facts, best practices, protocols, regulatory issues, and available resources.
Plan and conduct claims investigations to confirm coverage and determine liability, compensability, and damages.
Assess policy coverage for submitted claims and notify insureds of any issues.
Determine and establish reserve requirements, adjusting reserves as needed while processing claims.
Refer claims to the subrogation group or Special Investigations Unit when appropriate.
Assess actual damages and negotiate claim settlements within assigned authority limits.
Perform other duties as assigned.