Associate Claims Adjuster, Workers Compensation

Liberty Mutual Insurance•Plano, TX

22h•$50,000 - $78,000•Hybrid

About The Position

The Workers Compensation Claims Specialist works within a Claims Team under direct supervision and develops the knowledge and skills needed to investigate claims, determine liability and compensability, evaluate losses, negotiate settlements, and manage commercial property/casualty and disability claims. The role includes a comprehensive training program, one-on-one mentoring, and on-the-job training, and assists in providing service to policyholders and customers on mid-sized and/or large commercial accounts. Depending on candidate experience, the position may be filled at Associate Claims Specialist I (grade 10), Claims Specialist I (grade 11), or Claims Specialist II (grade 12). This is a hybrid position. Candidates must reside in Alabama, Arkansas, Delaware, Florida, Georgia, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, South Carolina, Oklahoma, Tennessee, Texas, Virginia, West Virginia, Arizona, or New Mexico. Candidates living within 50 miles of the Plano, Texas; Suwanee, Georgia; or Chandler, Arizona offices are expected to work onsite up to two days per month, subject to change based on business needs. Reliable attendance and active engagement during training are mandatory. Training requires one week of travel to the Plano, Texas office in January.

Requirements

Effective interpersonal, analytical, and negotiation abilities.
Ability to communicate information clearly and concisely with an appropriate level of detail.
Demonstrated ability to build and maintain effective relationships.
Demonstrated success in a professional environment.
Effective analytical skills to gather information, analyze facts, and draw conclusions, normally acquired through a bachelor's degree or equivalent.
Reliable attendance and active engagement during mandatory training.
Must reside in one of the listed eligible states.
Ability to travel to the Plano, Texas office for one week of training in January.

Nice To Haves

Success in a customer service or retail environment.
Knowledge of legal liability, insurance coverage, and medical terminology; helpful but not mandatory.
Licensing may be required in some states.

Responsibilities

Investigate new claims by reviewing first reports of loss and supporting materials; determine appropriate initial contacts to gather information and refer tasks to auxiliary units as necessary; post the file accordingly.
Establish action plans based on case facts, best practices, protocols, jurisdictional issues, and available resources.
Manage an inventory of workers’ compensation claims; evaluate compensability, liability, and losses; and negotiate settlements within prescribed limits.
Establish accurate loss cost estimates using available resources, special service instructions, and market protocols.
Confirm or deny coverage based on investigation facts and advise policyholders on the proper course of action.
Review, analyze, and dispose of assigned claims within authority limits and state compliance requirements.
Update files, develop strategies, and execute plans to mitigate exposure and increase claim disposal.