Associate Claims Adjuster, Workers Compensation

Liberty Mutual Insurance•Lake Oswego, OR

2d•$50,000 - $94,000•Hybrid

About The Position

Liberty Mutual is seeking a Workers Compensation Associate Claims Adjuster for its West Region. This role involves developing the skills to investigate claims, determine liability, evaluate losses, negotiate settlements, and manage a caseload. The position includes a comprehensive training program with one-on-one mentoring and on-the-job training. The role requires reliable attendance and active engagement during training, including one week onsite in Plano, TX in November 2026. This position may be filled at different levels (Associate Claims Adjuster, Claims Adjuster I, or Claims Adjuster II). The salary range reflects variations across locations. Candidates must reside within 50 miles of specific locations (Lake Oswego, OR; Boise, ID; Chandler, AZ; Las Vegas, NV; or Rocklin, CA) and are required to work in the office twice a month. California residents may be eligible for 100% remote work. This policy is subject to change.

Requirements

Effective interpersonal, analytical and negotiation abilities required.
Ability to provide information in a clear, concise manner with an appropriate level of detail.
Demonstrated ability to build and maintain effective relationships.
Demonstrated success in a professional environment.
Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent.
Licensing may be required in some states.

Nice To Haves

Success in a customer service/retail environment preferred.
Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory.

Responsibilities

Investigates new claims by reviewing first reports of loss and supporting materials.
Determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss.
Refers tasks to auxiliary units as necessary and posts file accordingly.
Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits).
Evaluates compensability/liability and losses.
Negotiates settlements within prescribed limits.
Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
Confirms or denies coverage based on facts obtained during the investigation.
Advises policyholders as to proper course of action.
Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources.
Updates files and provides comprehensive reports as required.