Associate Claim Representative Workers Compensation

Travelers • Hunt Valley, MD

1d • $53,800 - $88,800 • Hybrid

About The Position

The Associate Claim Representative, Workers Compensation position provides comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role focuses on developing the knowledge and skills needed to manage workers compensation claims. The training program can typically last up to 12 months; after successful completion, employees are prepared to handle claims independently and progress toward full claims-handling responsibility. Travelers uses a hybrid work location model designed to support flexibility.

Requirements

• High school diploma or GED.
• One year of customer service experience.
• Acquire and maintain relevant insurance license(s) within three months of starting the job.
• Willingness to obtain an active adjuster license where required by state law.

Nice To Haves

• Bachelor’s degree.
• Previous internship or work experience in customer service or insurance.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, and willingness to learn claims management.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Ability to exercise sound judgment and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills and willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrated openness to continuous learning.

Responsibilities

• Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training.
• Assist with reviewing, investigating, and documenting Workers Compensation claims under close supervision.
• Investigate claims, develop and evaluate resolution plans, assess coverage and compensability, and evaluate claims for potential fraud.
• Participate in telephonic and/or onsite file reviews.
• Learn to determine coverage, compensability, and exposure based on policy terms and claim facts.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Communicate claim status to relevant parties, including business customers, injured employees, medical providers, and legal counsel.
• Maintain accurate claim activity records in claim management systems.
• Support return-to-work outcomes when appropriate, including coordinating medical treatment with internal or external resources.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Acquire and maintain relevant insurance licenses to meet state and Travelers requirements within three months of starting the job.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes payments toward student loan debt.
• Pension Plan funded 100% by Travelers.
• A minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness and caregiving needs.
• Mental health program offering access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED