Associate Chief Operations Officer, Orlando Regional Medical Center

Orlando Health•Orlando, FL

2d•Onsite

About The Position

The Associate Chief Operations Officer is a member of the administrative team and will serve on various committees of the hospital, while collaborating with the Orlando Health leadership, Hospital President and administration, hospital management team, hospital medical staff leadership and the medical staff. Key components of this leadership role include monitoring of quality, patient satisfaction, and budgeting standards, while managing to achieve hospital and organization wide goals.

Requirements

Master’s degree in Business, Health Administration, or a related field.
FACHE credentialing through the American College of Healthcare Executives; within 2 years.
Minimum of six (6) years experience in management of a clinical, allied health, or support service department required.
Leadership experience in a managed care environment, including productivity enhancement, cost reduction, new program development, and quality management required.

Responsibilities

Ensures that a continuous improvement approach is implemented to measure actual performance against established standards for clinical and non-clinical services throughout the hospital and organization.
Ensures a method to monitor customer satisfaction with respect to services delivered, utilizing corporate and/or unit specific tools.
Establishes mechanisms to encourage research and to incorporate research findings into standards of care and policies and procedures.
Measures actual budgetary performance (revenue, expense, staffing) against standards, and ensures variances are within established targets.
Evaluates performance of persons reporting to the position against organizational, departmental, and personal goals and objectives.
Ensures that safety, health, and regulatory standards are attained in the divisions assigned.
Assures that professional standards are effectively carried out throughout hospital allied health and support areas.
Provides accountability and coordination of allied health and support services within the hospital.
Establishes budget requirements and maintains areas of responsibility within budgetary limitation.
Demonstrates knowledge of legal issues related to allied health and support services, and manages situations to reduce risk to patients, staff, and the organization.
Participates in meetings where discussion is held regarding hospital's mission, strategic planning, budget planning, operational planning and review of policies that directly or indirectly affect patient care, customer satisfaction, quality and/or operations of the hospital.
Serves as a member of various hospital and organizational committees.
Collaborates with other hospital leaders and educators to influence curriculum, including clinical and/or management learning experience.
Develops, interprets, and promotes the formation of the philosophy, policies, and procedures of the Orlando Health.
Develops and implements operational plans for the hospital in conjunction and consistent with the overall Orlando Health strategic goals. Establishes system for control of variances.
Participates with leaders from management, medical staff and patient care areas in hospital's decision-making structure and process.
Participates in evaluating, selecting, and integrating health care technology and information management systems that support allied health and support service needs.
Participates in any contract or negotiations, which affect allied health and support services of the hospital. Monitors compliance of contracts.
Recruits, develops, retains, and evaluates qualified managers and staff members, recognizing the full accomplishments of staff assigned duties and responsibilities.
Participates actively with other Orlando Health leaders that oversee allied health and support services and participate on the Allied Health Executive Council to ensure the development, implementation, evaluation, and revision of practice standards.