Primary Care Operations Director

ChenMed•Cincinnati, OH

11d•Onsite

About The Position

At ChenMed, we believe that every senior deserves more good days — and that starts with exceptional leadership at the center level. As an Associate Center Operations Director, you will be the operational heartbeat of your medical center, empowering care teams, delighting patients, and driving outcomes that truly matter. This is not just an operations role. This is a mission-driven leadership opportunity for someone who is passionate about transforming healthcare for underserved seniors, building high-performing teams, and creating a center culture where both patients and staff thrive. If you are energized by solving complex problems, developing people, and making a measurable difference in your community, we want to meet you.

Requirements

Intermediate to advanced proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
Comfortable working across a variety of software platforms including databases, email, and presentation tools
Strong working knowledge of healthcare operations standards, methods, and regulatory requirements
Familiarity with local, state, and federal laws applicable to healthcare operations
Spoken and written fluency in English
Bachelor's degree (BA/BS) in Healthcare Administration, Business Administration, Biological Sciences, or a closely related field required. Additional years of experience may be considered in lieu of degree on a year-for-year basis.
Minimum of 5 years of experience in a medical clinic, hospital, or similar healthcare environment required.
Minimum of 3 years of supervisory or managerial experience in a medical clinic, hospital, or similarly regulated setting required.

Nice To Haves

Relationship Builder: You understand that great operations run on great relationships. You naturally build trust with staff, patients, and partners, and you create an environment of collaboration and mutual respect.
Data-Driven Decision Maker: You let the numbers guide you. You are comfortable analyzing KPIs, spotting trends, identifying gaps, and translating data into actionable improvement plans.
People Developer: You invest in your team. You know how to coach, engage, and grow people, and you take pride in watching others succeed under your leadership.
Problem Solver: You approach challenges with critical thinking and calm. You assess risk, identify root causes, and design solutions that prevent problems from recurring.
Highly Organized and Adaptable: You can manage competing priorities, tight deadlines, and shifting demands without missing a beat, and you bring your team along with you.

Responsibilities

Champion a best-in-class patient experience by implementing proven practices and responding proactively to patient feedback
Optimize appointment slot utilization to maximize patient access, minimize wait times, and drive operational efficiency
Maintain the right balance of slot quality and availability to meet the unique needs of our senior patient population
Ensure the care team is consistently available, accessible, and responsive, removing every barrier that stands between a patient and their care
Monitor and actively manage patient disenrollment rates, identifying root causes and executing retention strategies
Identify and coordinate care for orphan patients (those without an assigned primary care provider) to ensure no patient falls through the cracks
Build and sustain a positive, collaborative center culture where every team member feels valued, engaged, and motivated
Design and lead initiatives that boost staff morale, strengthen team cohesion, and inspire long-term commitment
Be a visible, accessible, and inspiring leader who brings out the best in the people around you
Develop and execute smart workforce planning strategies to ensure your center is always appropriately staffed to meet patient demand
Lead a best-in-class onboarding experience for new team members, setting them up for success from day one with comprehensive training and strong support systems
Implement meaningful retention strategies that reduce turnover and create clear pathways for career growth within ChenMed
Serve as the primary leader for all daily center operations, including direct supervision of center staff
Ensure the needs of physicians, clinicians, care teams, patients, and visitors are consistently met with excellence
Partner closely with your Center Medical Director to align operational and clinical priorities