Director of Operations Primary Care

Samaritan•Moses Lake, WA

11h•Onsite

About The Position

Ensures the implementation of operating policies, procedures, and principles within the assigned practices/offices. This includes assisting in developing operational plans and associated operating and capital budgets for each practice/office, directing the implementation of plans, and ensuring the financial success of assigned practices/offices. The Director of Operations is also responsible for supporting development of the strategic and tactical plan to accomplish goals established by Samaritan Healthcare. The Director of Operations supervises Clinic Supervisors, guides and assists them in managing the operations of their assigned offices, and leads implementation teams which are responsible for projects and initiatives within his/her region. Meets with and provides administrative support to the Physicians for his/her assigned region and functions as the key implementer of the policies, procedures, and principles adopted by Samaritan Healthcare.

Requirements

Bachelor's degree in relevant field, such as business, health care, marketing or communications.
Minimum 5 years’ experience in ambulatory medical services management and/or physician practice management.
Minimum 5 years’ experience in management and supervisory leadership.
Knowledge of physician practice financial administration and payor reimbursement.
Skill in project planning and management ad ability to oversee and coordinate various projects and activities concurrently.
Ability to formulate and carry out operational plans for physician practices.
Knowledge of legal issues relating to physician-owned practices and employed physicians.
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
Sound conflict management skills.
Demonstrates competency on equipment listed on department specific checklist.
Ability to demonstrate superior presentation skills.
Ability to demonstrate critical thinking, analytical and process improvement skills.
Ability to handle highly confidential data required.
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.

Nice To Haves

Master’s Degree in health care administration, business administration, public administration, or other pertinent field.
Multiple specialty medical practice experience preferred.

Responsibilities

Ensures the implementation of operating policies, procedures, and principles within the assigned practices/offices.
Assists in developing operational plans and associated operating and capital budgets for each practice/office.
Directs the implementation of plans.
Ensures the financial success of assigned practices/offices.
Supports development of the strategic and tactical plan to accomplish goals established by Samaritan Healthcare.
Supervises Clinic Supervisors, guides and assists them in managing the operations of their assigned offices.
Leads implementation teams which are responsible for projects and initiatives within his/her region.
Meets with and provides administrative support to the Physicians for his/her assigned region.
Functions as the key implementer of the policies, procedures, and principles adopted by Samaritan Healthcare.
Make positive effective relationships a priority.
Develops and fosters relationships through respect, open communication, trust and partnership.
Develops the campus to serve the region.
Values patients, families, employees, community, physicians, & partners.
Volunteerism (Ambassador for Samaritan) and participates in community events.
Active participation, representing the interests of Samaritan, in professional associations.
Strengthening relationships - by purposeful and systematic rounding with timely follow up and follow through, employee rounding, inter-departmental rounding, and doing stop light reports.
Elevating Gratefulness - by doing thank you notes to employees, utilizing the peer-to-peer Recognition Program(s) and the DAISY Award.
Promoting Wellbeing.
Champions the vision and strategies of Samaritan.
Active involvement in the planning process.
Inspiring alignment and development of operational practices to achieve business goals.
Setting & Achieving Goals – through Strategic Plan update/affirmation, participating in organizational goal setting, setting department goals, conducting monthly accountability meetings, and honoring vital time.
Building partnerships to maximize Samaritan achievement.
Business Planning.
Consistency and accountability.
Effectively oversees and directs day-to-day operations.
Efficiency.
Staffing and work assignments.
Patient Care.
Work Flow.
Resources/equipment/materials.
Keeping professional knowledge and skills current to make operations work effectively.
Project and Process Management.
Improving Communication – through communication boards, huddles and department meetings.
Inspires employees and creates a work environment of open communication, respect, teamwork and accountability.
Develops and fosters an employer of choice culture.
Attracts, develops and retains talent.
Evaluates competency and education.
Employee Relations.
Recognition.
Coaching.
Discipline and counseling.
Expectations and accountability.
Involvement and communication.
Relationship, connection and employee engagement.
Employee safety and security.
Legal, regulatory and policy compliance.
Giving & Receiving Feedback (aka Direct Dialogue) – through informal feedback (Compliments & Callouts), formal feedback –(annual employee evaluations), and by Empowering/training/supporting employees to provide peer-to-peer feedback (compliments & callouts).
Effective Hiring & Onboarding – through peer panel interviewing, behavior based interviewing, ensuring all new hires attend organizational orientation, and though new employee rounding (day 30/60/90).
Responsible for Samaritan overall financial health by consistently and proactively managing productivity and cost containment for department.
Budgeting (annual and ongoing), optimization, and utilizing benchmarking (Samaritan and industry).
Responsible for reporting audit goals, resource management and fiscal stewardship, maximization of productivity and cost containment, revenue generating opportunities, and monthly operational review.
Inspires and assures an environment that engages staff in performance improvement, patient safety and service to others.
Inspires and assures alignment with family centered patient care.
Regulatory compliance (DNV, DOH, Stark, etc).
Data analysis and development of appropriate initiatives.
Promotes best practice.
Active involvement in committees, teams, etc.
Outcome improvement through data analysis.
Leading Change - by adherence to standardized improvement method(s) (e.g., PDSA, Lean/A3, etc.) and/or Project Management System, surveying & improving the employee and patient experience, departments “grabbing the baton” for organization-wide improvement efforts and projects, and by leveraging stakeholder engagement/employee-driven team structures.
Achieving Standards - through utilizing the Samaritan standards of behavior and positive communication standards.
Achieve and maintain a level of knowledge / competence in areas of responsibility to effectively and safely perform all of their duties and responsibilities; keeping abreast of current trends and development.