Associate Campus Director of Guest Services - ACC

The Summit Church•Mebane, NC

9d•Onsite

About The Position

The Associate Campus Director of Guest Services is the primary campus leader for providing a consistently hospitable guest experience from the street to the seat. The role carries out churchwide Guest Services plans, standards, and systems; equips staff and volunteers to execute them with excellence; and develops leaders who can increasingly own ministry and serve the broader church as The Summit pursues its vision to be the most multiplying church in America. The position leads campus execution across guest-facing environments, develops volunteer leaders, and oversees guest follow-up and next-step processes. It works in alignment with the Campus Pastor, Central Guest Services Area Director, and Central Guest Services & Events team, receiving coaching and accountability from the Area Director and implementing churchwide Guest Services plans and standards. The position is expected to work 40 hours per week and serve at churchwide events, including Easter services, churchwide prayer meetings, Good Friday service, and Christmas services. During the first year, the employee is expected to complete Guest Services Director Boot Camp, including designated one-to-one development with members of the Central Guest Services team and experienced Campus Guest Services Directors; participate personally in the High-Capacity Volunteer Cohort; and demonstrate consistent execution of core Guest Services systems.

Requirements

Be a member of The Summit Church or be willing and able to become a member, with commitment to the church’s mission, values, and ministry philosophy and to Guest Services.
Demonstrate strong people leadership, including the ability to cast vision, develop leaders, delegate effectively, and hold others accountable with grace.
Have excellent written and verbal communication skills for working with volunteers, campus staff, and the central Guest Services and Events team.
Have strong administrative and organizational skills, including reliable follow-through and attention to detail.
Be proficient with Rock RMS, Google Workspace, and related tools.
Use sound judgment and problem-solving skills and demonstrate flexibility to execute established plans in changing or high-pressure environments.
Be able to evaluate environments through the eyes of a guest and identify barriers to a hospitable experience.
Work 40 hours per week and serve at churchwide events.

Responsibilities

Lead campus guest experience and execute Guest Services from the parking lot to the auditorium, including parking, exterior welcome, entrances, the First-Time Guest Tent and related environments, lobby hospitality, seating, Next Steps, signage and wayfinding, and other guest-facing areas, using the Guest Services EPOD as the standard for weekend execution and accountability.
Identify, recruit, onboard, train, coach, shepherd, and develop volunteers and volunteer leaders, building healthy Service Leads and Team Leads structures that increasingly own ministry.
Offer and teach 101 GS Training monthly; lead a 5–10-minute 201 VHQ Coaching huddle 1–2 times per month; invite, support, and facilitate the 301 GS Collective each fall; and nominate and send top-tier leaders to the 401 HCV Cohort each spring.
Execute the centrally developed First-Time Guest follow-up process, equip campus staff and volunteers to carry out follow-up, and address process breakdowns.
Own campus execution of Explore the Summit, including volunteers, communication, logistics, follow-up, and teaching or facilitation as needed.
Coordinate monthly communion and baptism logistics in conjunction with central resourcing.
Own the Membership Process in conjunction with central resourcing.
Champion, recruit for, and attend Summit Weekender; execute follow-up on next steps resulting from the Weekender, including group connections and membership conversations.
Maintain campus and central alignment and operations using CORE and PACE ministry practices.
Maintain open, candid, and responsive communication with the Campus Pastor, Central Guest Services Area Director, and Central Guest Services & Events team; participate in required meetings, training, and initiatives.
Receive coaching and accountability from the Area Director, implement churchwide Guest Services plans and standards, and provide useful campus-level feedback.
Steward volunteer communication, scheduling, data, supplies, training logistics, and other recurring systems; regularly evaluate environments and address execution issues with appropriate campus or central teams.
Complete Guest Services Director Boot Camp and designated one-to-one development during the first year, participate personally in the High-Capacity Volunteer Cohort, and demonstrate consistent execution of core Guest Services systems.
Serve at churchwide events regardless of position, with serving expectations communicated in advance.